Please wait a few minutes and refresh the purchase status

Hello @vehix411,

Thanks for getting back to us for your issues.

It takes sometimes 30 minutes for mw to print 1 label its been like this for a month.

Would you mind clearing a bit more what you’re facing and under what circumstances does this happen?

WooCommerce Shipping & Tax legacy settings and labels are being migrated to WooCommerce Shipping.

You may continue to use your website as usual. We will notify you once the migration process is complete.

I’m wondering how’s that going on? Do you see any progress or it’s completely stuck?

Also please report the WooCommerce and WooCommerce Shipping you’re using.

Providing more information can help us alot to fix this issue for you and potentially others as well.

I am having the same issue here.

“Would you mind clearing a bit more what you’re facing and under what circumstances does this happen?”

Sure! I purchase a label. I get the email notifying me that the label purchase was approved. I am at the screen that is shown here with the “Refresh purchase status” bar doing its animation though I am not able to get to nor print the shipping label. It’s stuck.

“I’m wondering how’s that going on? Do you see any progress or it’s completely stuck?”

It is stuck in the sense that there is no label to print nor any access to it. I can back out of the page. If I refresh the page I return to the main order page. Then when I click on the “View purchased shipping label” button, I return to this page with the “Refresh purchase status” bar doing its animation.

“Also please report the WooCommerce and WooCommerce Shipping you’re using.”

I’m configured for auto-updates, so it’s the latest: WooCommerce 9.3.3 and WooCommerce Shipping 1.1.5.

Thank you for your help!

My label finally became available for printing nearly twenty minutes after purchase completion. I hope you can fix this issue. Thank you!

@tonymichalski Does this happen on every label you purchase? If so, next time this happens, can you please open the browser console, screenshot any errors you see in red, and provide that to us for further debugging?

Yes, this has been happening of late. I will do my best to acquire the information for which you ask here. Thank you for your help!

wppfm_msg_events.min.js?ver=fr-2.10.0:1 Uncaught TypeError: $ is not a function
at wppfm_msg_events.min.js?ver=fr-2.10.0:1:1

It’s possible that you are loading beacon script multiple times. Please, check your code.
(anonymous) @ woocommerce-shipping-shipment-tracking.js?ver=5dc61a80e2e449386034bc6193b17241:6

Failed to load resource: the server responded with a status of 524 () /wp-json/wcshipping/v1/label/status/109583/10018591?_locale=user:1

GET https://www.brightonhoney.com/wp-json/wcshipping/v1/label/status/109583/10018591?_locale=user 403 (Forbidden)woocommerce-shipping-shipment-tracking.js?ver=5dc61a80e2e449386034bc6193b17241:6

Hello @tonymichalski , @vehix411,

Based on the other thread, it seems that the issue you’re experiencing is most likely related to caching. We’ve just released version 1.2.0, which specifically addresses caching problems. I recommend updating to the latest version and checking if the issue persists. Please let us know if the problem still occurs after the update.

Great! THANKS!