download file is empty

hi @terrykernan,

This can be a lot of things probably. But most of the time, this is a caching issue due to a cache plugin. In that case you’ve probably downloaded the file as a test at the beginning, and after that the result was cached. If you have a caching plugin, try deactivating it, and see if that helps. If it does, you should add the url(-format) to the whitelist of your specific cache plugin.

If you don’t have a caching plugin, it is extremely difficult for me to debug this. It could be that you have a plugin that is interfering. It can be be a piece of malformed php in your functions.php or other file that stops the output after the first row. No way for me to tell without accessing your site. So; let’s “hope” it’s a caching plugin ??

Please let me know.

I tried disabling the cache, but it didn’t resolve the issue.
I’ll try disabling the other plugins one by one and see if I can identify the culprit.
Thanks!

Maybe a strange suggestion. But could you try by adding a date range where you know you have entries and try again?

I have the same issue exporting an empty csv. However, after setting a date range, I could finally see the entry data in the csv.

So is there a solution for this so it will export normally without setting a date range?

Thanks.

@liaos just released 1.6.1 that should in theory fix this issue, if it is related to the start_date and end_date

Otherwise, this is very likely a caching issue. Those are not fixable by me unfortunately, but only on the users end; because everybody’s caching implementation is different. The plugin itself has no caching.

If you have a caching plugin; disable it, and try again. If that fixes the issue, you need to add /gf-entries-in-excel/* urls to be excluded from your caching plugin.

Please let me know if this helps. Otherwise; please provide some additional information about your php version, wordpress version, plugin version; and perhaps a json export of the actual form for me to try it on. You can mail that to [email protected].

@doekenorg
Wow, you are amazing!!! Thank you so much for the prompt reply and update release.
The update solves the problem and now I can download excel file with entries.
Thanks again for your great work!!! ^_^

@liaos cool. Thanks for letting me know. Enjoy!