Download Failed – Network Error

  • Resolved livingstonescreative

    (@livingstonescreative)


    4 years, 8 months ago

    This plugin has been working great for months but for some reason has stopped working. Now when you click on a link to download a file we’re shown a ‘Failed – Network error’ in Chrome’s download bar at the bottom of the browser. If I attempt to visit one of the download urls directly in the browser I’m shown a wordpress maintenance message that reads “Briefly unavailable for scheduled maintenance. Check back in a minute.” however there isn’t any maintenance underway.

    I’ve checked our htaccess file and there’s nothing unusual in there or anything relating to downloads whatsoever.

    I’ve tried clearing the site cache and I’ve manually ran a purge within Cloudflare just incase downloads were being incorrectly cached there but this has not fixed the problem.

    Any ideas as to what could be causing this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter livingstonescreative

    (@livingstonescreative)

    The bug is still present but I’ve found a work-around – I’ve had to go through all the downloads to set each to ‘redirect to file’. This now allows users to access to the downloads, but the previous method of keeping this endpoint hidden behind the default /download/* endpoint no longer works.

    FYI – I’ve checked the permissions of the uploads and dlm_uploads folders and these are fine.

    What could be preventing Download Monitor from routing files through it’s own endpoint? It’s not the htaccess file.

    Any ideas would be gratefully received.

    Hey @livingstonescreative,

    Do you wish to allow the files to be downloaded to the user’s device or open in a browser?

    Thread Starter livingstonescreative

    (@livingstonescreative)

    We did want files to download to the user’s device and this is how it was set (and how it was happily functioning for a few months) before it started generating the Network errors. We’ve now set the files to open in the browser which has stopped the errors but this bug still exists if we switch back to downloading.

    Hey @livingstonescreative,

    How large are the files?

    Can you create a new download and upload the file using our plugin and then share the direct URL of the file and also of the download?

Viewing 4 replies - 1 through 4 (of 4 total)
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