Download Button not workin when activating “Enable captcha lock”

  • Resolved apagoa

    (@apagoa)


    5 years, 9 months ago

    Hi, we activated the option “lock options > Enable captcha lock”, and the DOWNLOAD button that is displayed using the shortcode [wpdm_all_packages] is not working. When I disable the “Enable captcha lock” the download button link works again and when it is clicked the file download starts.

    When I access the direct URL of the file, the “I’m not a robot” field work fine and the button “DOWNLOAD” also works. Ex. link https://www.fpc-security.com/download/vis-3013-datasheet/

    the complete shortcode that I use specifically for the URL
    https://www.fpc-security.com/documents-library/entry-devices-documents/

    is
    [wpdm_all_packages items_per_page=”30″ categories=”outdoor-readers,indoor-reader-keypads,wiegand-26-bit-controller-compatible-only” jstable=1 order_by=”title” order=”ASC”]

    Is there anything that I have to activate or do to make this DOWNLOAD button to work again in the categories pages?

    thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor W3 Eden, Inc.

    (@w3eden)

    Hi,
    There is a js error from your theme or any other plugin, which is causing that issue:

    Thread Starter apagoa

    (@apagoa)

    Thank you, is working now. I checked and found that I’m using the WP Assets plugin to control the files to load in each page, and in those pages, I was having trouble, your plugin’s files were blocked. Since the download button was working before I added the captcha, I didn’t think of this possibility.
    Thanks again

    • This reply was modified 5 years, 8 months ago by apagoa.
Viewing 2 replies - 1 through 2 (of 2 total)
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