Download Button Issue

  • Resolved terrorem

    (@terrorem)


    3 years, 9 months ago

    I have a website with embedded video for members only to download.

    I recently noticed the download log was not recording any new downloads. When I attempted to download a video to test the log I noticed that the download button leads me to another full-screen page with the video. This page also has a download link but that link will not trigger a download log record.

    How can I ensure that the download button simply prompts the file to download and triggers a recording of the download instead of leading to a new page where the download log can be circumvented.

    Thank you in advance =)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kyle Gilman

    (@kylegilman)

    Is the plugin setting “Allow single-click download link for videos.” enabled? Are you using my file download logger that I haven’t thought about in 4 years? If you need more troubleshooting help you might need to create an account for me on your website. You can send the info to my email address [email protected]

    Thread Starter terrorem

    (@terrorem)

    Thank you for the quick response, I do have “allow single-click download” enabled but only recently started encountering this problem. I went ahead and sent you an e-mail with more information and account information to check on it.

    Thanks again!

    Thread Starter terrorem

    (@terrorem)

    This issue was caused by another plugin and has since been resolved. My issue was caused by the Yoast SEO plugin. Under SEO>Search Appearance>Media there is an option to “direct attachment URLs to the attachment itself” which was causing the attachment to open in the browser instead of prompting a download.

    PS: Props to Kyle for his lightning fast response and offers of assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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