Download and e-mail stop responding with Litespeed cache

  • Resolved mikedatasimplified

    (@mikedatasimplified)


    2 years, 6 months ago

    We run Download to Email for a free document/template download page on our website.
    It works perfectly fine for a while, then stops working.
    When a visitor tries to submit their email for the download, the spinner just keeps on spinning.

    If the Litespeed cache is then cleared the plug-in starts working again.
    This takes about 3 to 4 days to happen every time.

    Any suggestions to remedy this issue?

Viewing 1 replies (of 1 total)
  • Plugin Author mkscripts

    (@mkscripts)

    Hi,

    Download After Email uses AJAX requests like many other plugins. Before an AJAX request is executed, a nonce (semi-random security string) is checked. If these nonces are cached (long enough) they expire, causing AJAX requests to return a 403 forbidden error (resulting in an endless spinning loading circle in your download forms).

    Nonce issues are common when using caching plugins, but are often easily resolved by changing your caching settings. In the settings of the Litespeed Cache plugin, you have to enable ESI and add the nonce name (dae_download or dae_*) to the ESI nonce list. You can find more information here:
    https://blog.litespeedtech.com/2020/07/08/cache-wordpress-nonces/

    This should solve your issue ?? If you have any more questions, feel free to ask. We are glad to help you.

    Kind regards,
    Team Download After Email

Viewing 1 replies (of 1 total)
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