Download

  • Resolved mltzgl

    (@mltzgl)


    2 years, 9 months ago

    Hello, i need some Help with the setting of the Lightbox.

    If i try to disable the Download-Button and saved it. But it still not working..

    I`ll be glad for your help !

    Best Regards!

    • This topic was modified 2 years, 9 months ago by mltzgl.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @mltzgl,

    Thank you for the topic.

    We have checked and couldn’t find a similar issue on our end. I mean everything works fine in this regard for us.

    Also, we have checked your website and noticed that you are currently using the Jetpack Cache plugin.
    We strongly believe that the issue is connected with the cache.

    Please clear all the caches (DB, plugin, browser) and check this case again.

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter mltzgl

    (@mltzgl)

    Hi, thanks for your help..i tryed to delete the cage but the problem stills there..

    If i try disable the Download-Button in the Lightboxsettigs and save it, the button jumps back to enable..

    Here you can have a look:
    https://maltezengel-foto.com/wp-content/uploads/2022/02/InkedScreenshot-2022-02-21-at-19-43-43-Gallery-Photo-Gallery-?-Malte-Zengel-Fotografie-—-WordPress_LI.jpg

    [video src="https://maltezengel-foto.com/wp-content/uploads/2022/02/Screenshot-2022-02-21-at-19-45-15-Gallery-Photo-Gallery-?-Malte-Zengel-Fotografie-—-WordPress.mp4" /]

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mltzgl,

    Thank you for your reply.

    I want to mention, that, yours is an individual case that can’t be found on our end.
    I mean everything works fine in this regard on our end.

    So, please contact us via this form for further investigation of your case. Our customer care specialists will always be happy to help you.

    Thank you.`

Viewing 3 replies - 1 through 3 (of 3 total)
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