Doubled quantity on product cart
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Hello, I’ve got problem with displaying quantity of products in Woocommerce product cart. Problem appeared after updating to 7.4.0 version, on previous version everything worked alright. It seems that quantity is added unnecessary one more time after field that lets change quantity amount. Before there was just one field.
How can I remove this additional quantity and why have it appeared in the first place?
Link to screenshot: https://we.tl/t-fykqvKxIPTHave a nice day
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Hello,
I also have the same problem since the update. Looking forward to your solution!Hi @torao9340 and @kathleen36,
To help us figure out what is happening here can you please share a copy of your sites System Status Report which you can find via?WooCommerce?→?Status. Select?Get system report
?and then?Copy for support
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Status above ^
Hi @torao9340
Thanks for sharing the requested information above.
Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Let us know how it goes!
It seems that block responsible for carts in Divi theme is not working properly with Woocommerce. Is there any chance that you could contact Divi developers and together eliminate this conflict, to provide quick solution to this problem?
Hi @torao9340 ,
I understand that you have identified the conflict to be that of the Divi theme cart block/module, is this correct?
Thank you for bringing this to our attention!
While we understand the frustration this may cause, we unfortunately cannot guarantee compatibility with every plugin or theme available. While we do strive to ensure that WooCommerce core is compatible with popular themes and plugins, it’s impossible to account for every scenario.
Regarding the issue you’ve encountered, we suggest reaching out to the Divi developers to resolve the conflict. Here is a direct link.
Hope this helps!
- The topic ‘Doubled quantity on product cart’ is closed to new replies.