• Resolved akristijan

    (@akristijan)


    Hi,

    it will soon be 2 years since I am running this website. I used elementor since the beginning and I never had this problem.

    I am using Neve theme. Recently they updated the theme to another version and since it, elementor is causing problems where I get double scrollbar on all devices and browsers.

    I found a piece of code that, when included in additional css, fixes the issue.

    The code is:

    body{
        width:100%;
        overflow-x:hidden;
        overflow-y:hidden;
    }

    I’m curious though why is this happening only now? I don’t want additional code on websites unless I absolutely need to use it. This website has been running well so far without this piece of code so I was curious if there is any way I can go back to not needing this.

    I tried going through default settings in elementor and wordpress but I can’t seem to find an option that fixes this.

    Again, this issue appears on ALL pages and on all browsers and devices (pc, mobile, chrome, mozilla, edge…).

    To summarize: since last theme update, I am forced to use CSS to prevent double scrollbar from appearing (it appears only when Elementor is activated as a plugin).

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    Since the issue is caused when the Neve theme is activated and as we have no control over coding for third-party themes, I highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide a solution.

    If they need any technical details regarding Elementor, they are free to open an issue on our Github page where our developers will be happy to collaborate directly with them.`

    Thread Starter akristijan

    (@akristijan)

    Thanks for the response. I will update my support ticket in the Neve forums.

Viewing 2 replies - 1 through 2 (of 2 total)
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