double reducing in inventory

Hello @oula1,

After the last updating i have an isuue with minus stock. Alle the orders reducing the stock twice like you can see in the screenshot.
https://prnt.sc/fgI5FNL7aNea

I couldn’t replicate the problem on my site, the stock was reduced once.

Could you please share a copy of your site’s System Status so we can get a better idea of what’s going on? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, please check the fatal error logs (if any) from WooCommerce > Status > Logs and choose from the drop-down menu the fatal-errors.log

Look forward to hearing back from you.

Hi
Thank you for your answer. I have tried every thing and i have still this issue.
Her is system status

### WordPress Environment ###

WordPress address (URL): https://magicalring.dk
Site address (URL): https://magicalring.dk
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: da_DK
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: unu_
Total Database Size: 70.05MB
Database Data Size: 51.71MB
Database Index Size: 18.34MB
unu_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
unu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_woocommerce_attribute_taxonomies: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
unu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
unu_woocommerce_order_items: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
unu_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
unu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
unu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_actionscheduler_actions: Data: 1.02MB + Index: 0.20MB + Engine InnoDB
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unu_actionscheduler_logs: Data: 0.39MB + Index: 0.33MB + Engine InnoDB
unu_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_comments: Data: 0.33MB + Index: 0.38MB + Engine InnoDB
unu_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
unu_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
unu_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
unu_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
unu_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_options: Data: 8.08MB + Index: 0.11MB + Engine InnoDB
unu_postmeta: Data: 18.55MB + Index: 6.03MB + Engine InnoDB
unu_posts: Data: 3.52MB + Index: 1.08MB + Engine InnoDB
unu_termmeta: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
unu_terms: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
unu_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
unu_term_taxonomy: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
unu_usermeta: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
unu_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
unu_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
unu_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
unu_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
unu_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
unu_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.22MB + Engine InnoDB
unu_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_wc_product_meta_lookup: Data: 0.28MB + Index: 0.44MB + Engine InnoDB
unu_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
unu_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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unu_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
unu_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
unu_yoast_prominent_words: Data: 1.52MB + Index: 2.41MB + Engine InnoDB
unu_yoast_seo_links: Data: 0.19MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

astra-advanced-hook: 15
attachment: 8084
cartflows_flow: 1
cartflows_step: 2
cookielawinfo: 6
custom_css: 2
elementor_library: 4
nav_menu_item: 54
oembed_cache: 3
page: 13
post: 1
product: 1509
product_variation: 1376
revision: 109
seedprod: 1
shop_coupon: 1
shop_order: 1003
shop_order_refund: 16
vterminal_payment: 2
wcs_ruleset: 3
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Astra Pro: by Brainstorm Force – 3.9.3
Starter Templates: by Brainstorm Force – 3.1.18
Astra Widgets: by Brainstorm Force – 1.2.12
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.5
Elementor Pro: by Elementor.com – 3.8.2
Elementor: by Elementor.com – 3.8.1
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

Head, Footer and Post Injections: by Stefano Lissa – 3.2.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Loco Translate: by Tim Whitlock – 2.6.3
Shipmondo til WooCommerce: by Shipmondo – 4.1.0
SiteGround Optimizer: by SiteGround – 7.2.6
Trustpilot-reviews: by Trustpilot – 2.5.914
WooCommerce Conditional Shipping Pro: by Lauri Karisola / WP Trio – 2.7.4
WooCommerce PensoPay: by PensoPay – 6.3.1
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.13
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.5
WooCommerce: by Automattic – 7.1.0
Yoast SEO: by Team Yoast – 19.10
SiteGround Central: by SiteGround – 2.0.9
WP Mail SMTP: by WPForms – 3.6.1
Yoast SEO: WooCommerce: by Team Yoast – 15.1
YITH WooCommerce Wishlist: by YITH – 3.15.0

### Inactive Plugins (1) ###

Astra Bulk Edit: by Brainstorm Force – 1.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: –
Currency: DKK (kr.)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #38 - /store-billige-smykker/
Cart: #39 - /cart/
Checkout: #40 - /checkout/
My account: #41 - /min-konto/
Terms and conditions: #6383 - /handelsbetingelser/

### Theme ###

Name: Astra
Version: 3.9.4
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-23 23:05:39 +00:00
Options: ?
Notes: 17
Onboarding: completed

### Action Scheduler ###

Complete: 780
Oldest: 2022-10-24 06:24:36 +0000
Newest: 2022-11-23 17:48:54 +0000

Pending: 2
Oldest: 2022-11-23 19:04:17 +0000
Newest: 2022-11-24 01:03:58 +0000

### Status report information ###

Generated at: 2022-11-23 17:49:07 +00:00

Hi there!

Thank you for reaching back, with the site’s System Status Report. I cannot see anything standing out in it, in particular.

Nevertheless, kindly update the PHP version to 8.2 and make sure the site’s PHP time limit is set to at least 300, PHP Post Max is at least 1000 and the WP Memory limit is 256 MB or more.

Furthermore, I went ahead with testing in a test installation of mine, just to make sure, and could not replicate the issue. Could you double-check and make sure if any custom code running on the site, please? There are hints of it in the site’s System Status Report.

Let us know how that goes!

As we haven’t heard from you in a while, I’m marking this resolved. We’ll be back with you as soon as you’re ready.