Double Opt-in email not received in Edge.

Hi there,

Thanks for reaching out!

When new subscribers sign up to receive newsletters thru the website sign up form, they don’t receive the double opt-in sign op confirmation email, if they use an edge browser. Not even in spam.

This is odd! I don’t see how Edge would somehow affect MailPoet Sending Service so I believe the issue is some HTML/CSS conflict preventing Edge users from successfully submitting their email address through the form.

Do you know if they see any error messages or unexpected behaviors when using the form?

We are likewise experiencing subscribers reporting that links to the manage subscription page is not working. I am suspecting that it might also be an Edge problem. I can not confirm that though.

That’s also odd. Can you send us a copy of you System Info found in MailPoet > Help?

Make sure to remove any sensitive information (e.g. email addresses) before sending it over.

Thanks!

Hey, thanks for replying ??

I don′t believe that they experience any problems using the form, as we have tested that, and the subscriber was recorded on the list of subscribers, as unconfirmed of course.

System info:


name:
email:
PHP version: 7.4.33
MailPoet Free version: 4.49.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key:
WordPress version: 6.5.3
Database version: 8.0.36-28
Web server: Apache
Server OS: Linux linux370.unoeuro.com 3.10.0-962.3.2.lve1.5.84.el7.x86_64 #1 SMP Tue Apr 2 09:33:00 UTC 2024 x86_64
WP info: WP_MEMORY_LIMIT: 2048M - WP_MAX_MEMORY_LIMIT: 2048M - WP_DEBUG: - WordPress language: da_DK
PHP info: PHP max_execution_time: 300 - PHP memory_limit: 2048M - PHP upload_max_filesize: 1024M - PHP post_max_size: 1024M
Multisite environment?: No
Current Theme: Neve Child (version 1.0.0)
Active Plugin names: worker/init.php, PDFEmbedder-premium/mobile_pdf_embedder.php, PDFThumbnails-premium/pdf_thumbnails.php, advanced-access-manager/aam.php, classic-editor/classic-editor.php, cookiebot/cookiebot.php, custom-share-buttons-with-floating-sidebar/custom-share-buttons-with-floating-sidebar.php, custom-typekit-fonts/custom-typekit-fonts.php, display-posts-shortcode/display-posts-shortcode.php, duplicate-page/duplicatepage.php, easy-wp-smtp/easy-wp-smtp.php, elementor-pro/elementor-pro.php, elementor/elementor.php, header-and-footer-scripts/shfs.php, latest-posts/latest-posts.php, link-library/link-library.php, mailpoet/mailpoet.php, megamenu/megamenu.php, nav-menu-roles/nav-menu-roles.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, updraftplus/updraftplus.php, usp-pro/usp-pro.php, wp-fastest-cache/wpFastestCache.php, wp-optimize/wp-optimize.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://www.xn--snderjyskkvgpraksis-vxb18a.dk?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address:  - Default Reply-To address:  - Bounce Email Address: 
Total number of subscribers: 179
Plugin installed at: 2020-08-12 13:01:03
Installed via WooCommerce onboarding wizard: false

Hi there @vickysonne,

Thanks for that info. I had a look at your site and wanted to test your sign-up form, but I couldn’t find it on any of the public pages. Has it perhaps been deactivated? If not, can you share a link to a page that includes the form for testing?

In the meantime, I did check your account in our system and I can see that there has been 100% delivery of emails in the past week. This means that there were no bounces, spam reports, or other issues from our end that might explain why the emails were not getting through. Our statistics show that every sent email was received and an acknowledgement was sent by the receiving inbox.

If you have a test email address you have been using where you do not see the confirmation email arriving, please share that as well as I can search our system for additional detail on that specific email address to verify that the email was sent and received through our sending service.