Double Notification

  • Resolved Michael

    (@mitfi)


    4 years, 9 months ago

    Dear Support Team,

    I have been using this great plugin for a while now without issues.

    Just recently, I noticed that eMail notifications start to be sent twice in a row.

    Is there anything I could do to troubleshoot?

    Thanks and best regards

    Michael

    • This topic was modified 4 years, 9 months ago by Michael.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @mitfi,
    Thanks for your message.

    There could be a few reasons for that. Most of the time this happens because of a) notifications getting sent to too many users for the server to handle b) an under-powered server, c) caching.

    Please can you make your way through this document and let me know how you get on?

    Thread Starter Michael

    (@mitfi)

    Dear Support Team,

    Thanks for the fast response.

    Indeed, when switching off caching (which was enabled for NON-logged-in users only, while the notifications are only being sent when logged-in), the issue disappears.

    Is there a way to allow caching and at the same time avoid double notifications?

    THANKS!

    Michael

    Plugin Author bnfw

    (@voltronik)

    Hi @mitfi,
    Great! Glad you got it working.

    I *think* the issue may be object caching so you can try playing around with the various caching types on your site to see which one causes the issue.

    Thread Starter Michael

    (@mitfi)

    Dear bnfw,

    thanks!

    It was “Hummingbird” with page caching for NON-logged-in users.
    Nothing really to play around with (other than switching on/off).

    But no problem. This caching is anyway not a perfect method as my pages are somewhat dynamic…
    Thanks again for your support.
    Well Appreciated.
    Best regards

    Michael

    Plugin Author bnfw

    (@voltronik)

    Hi @mitfi,
    Ah, thanks for letting me know. I’ll add it to the list of plugins that may have issues with BNFW.

    If you like BNFW and the support, please feel free to leave an honest review.

Viewing 5 replies - 1 through 5 (of 5 total)
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