Double inventory reduction

  • Resolved djuanmurcia

    (@putojuan)


    3 years, 1 month ago

    Hello this morning, something strange happened on a client’s website, reducing inventory twice, could it be from the plugin?

    doble1
    doble

    The order status changed from Pending Payment to Processing.
    October 8, 2021 at 7:50 am Delete note
    Reduced Inventory Levels: (PRODUCT1) 5 → 4, (PRODUCT2) 0 → -1, (PRODUCT3) 5 → 4
    October 8, 2021 at 7:50 am Delete note
    The order status changed from Pending Payment to Processing.
    October 8, 2021 at 7:50 am Delete note
    Reduced Inventory Levels: (PRODUCT1) 5 → 4, (PRODUCT2) 1 → 0, (PRODUCT3) 6 → 5
    October 8, 2021 at 7:50 am
    A payment of € 7.20 EUR was successfully collected using WooCommerce Payments (pu_3Jxxx).

    https://ibb.co/ysFtk3w
    https://ibb.co/Z1w8VKz

    • This topic was modified 3 years, 1 month ago by djuanmurcia.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Did this happen to only this order? Or has this happened before?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @putojuan,

    Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Thanks

    Thread Starter djuanmurcia

    (@putojuan)

    Hello, it seems that it no longer happens, it has been resolved. Thank you

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hi @putojuan

    Glad to know this is working properly now!

    If you run into any issues, do let us know. We’d be glad to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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