Double Email with Ticket attached

  • Our clients are receiving 2 emails with tickets attached, we only want them to receive one email with their tickets, is there a way to solve this from the settings?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Igor S.

    (@arsenique)

    Hi there,

    Can you please provide us with a bit of details about your configuration? For example, do you use attendee fields and if yes, whether perhaps customers are using the same email address as the buyer email and attendee email and getting emails twice because of that?
    Please provide us with as many details as possible so we could figure out what might be happening.

    Thanks.

    Thread Starter milo506

    (@milo506)

    On the checkout page we use 2 fields for email, one for the buyer’s data and another for the assistant’s data, they almost always use the same email address for the buyer and for the assistant, the problem is that for the billing data We need to have the email field, I attach an image of what the checkout page looks like

    https://postimg.cc/YGpTkTJ3

    Plugin Support Igor S.

    (@arsenique)

    You can disable attendee or buyer emails within Tickera Settings -> Email tab. Also, you can navigate to Tickera Settings -> General tab and disable attendee email field so that this information is not collected on the checkout and therefore no emails will be sent to attendees.

    Hope this helps a bit.

Viewing 3 replies - 1 through 3 (of 3 total)
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