• Resolved tootru2breal

    (@tootru2breal)


    There are double input fields for each form element on the checkout page. I’m sure it is probably due to a configuration. This includes two place order buttons and only one of them actually works. I need to have the extra form fields and the place order button removed (the one that is actually working). I can share screenshots.

    -Go to this link: https://ipeake.com/ipeake-shop/
    -Choose a product and add to cart. Then go to the checkout page and you will see the duplicates.

    The payment gateway is in sandbox mode so things can be submitted. Any help is greatly appreciated. Below is the system report:

    ` WordPress Environment</p> <p>WordPress address (URL): https://ipeake.com<br>Site address (URL): https://ipeake.com<br>WC Version: 9.3.2<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p>Server Info: Apache<br>PHP Version: 8.2.23<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.1.2<br>WC Database Prefix: yvk_<br>Total Database Size: 162.40MB<br>Database Data Size: 158.98MB<br>Database Index Size: 3.42MB<br>yvk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>yvk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>yvk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>yvk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>yvk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>yvk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>yvk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>yvk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB<br>yvk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>yvk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>yvk_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>yvk_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>yvk_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_layerslider_drafts: Data: 0.02MB + 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Index: 0.02MB + Engine InnoDB<br>yvk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>yvk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>yvk_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>yvk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>yvk_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>yvk_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts</p> <p>attachment: 238<br>custom_css: 1<br>elementor_library: 20<br>nav_menu_item: 18<br>page: 34<br>post: 13<br>product: 15<br>product_variation: 4<br>revision: 1367<br>shop_order: 4<br>thegem_pf_item: 32<br>thegem_team_person: 6<br>thegem_templates: 13<br>thegem_testimonial: 16<br>wpcf7_contact_form: 5<br>wpforms: 1 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (24)</p> <p>LayerSlider: by Kreatura Media – 7.12.3<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Copy & Delete Posts: by Inisev – 1.4.8<br>Duplicate Menu: by Jonathan Christopher – 0.2.2<br>Elementor: by Elementor.com – 3.23.4<br>Jetpack: by Automattic – 13.8.1<br>Post Type Switcher: by Triple J Software<br>Inc. – 3.3.1</p> <p>Really Simple CAPTCHA: by Takayuki Miyoshi – 2.3<br>Slider Revolution: by ThemePunch – 6.7.18<br>Security Optimizer: by SiteGround – 1.5.5<br>TheGem Blocks (for Elementor): by Codex Themes – 1.1.11<br>TheGem Theme Elements (for Elementor): by Codex Themes – 5.9.8<br>TheGem Demo Import (for Elementor): by Codex Themes – 5.9.7<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.4<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.1<br>WooCommerce: by Automattic – 9.3.2<br>Wordpress Page Widgets: by CodeAndMore – 4.0.1<br>SiteGround Central: by SiteGround – 3.1.0<br>ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.7<br>WPForms Lite: by WPForms – 1.9.0.4<br>Easy Forms for Mailchimp: by Code Parrots – 6.8.10.1<br>YITH WooCommerce Wishlist: by YITH – 3.38.0<br>ZillaLikes: by ThemeZilla – 1.2.0 Inactive Plugins (2)</p> <p>Speed Optimizer: by SiteGround – 7.6.6<br>WordPress Importer: by wordpressdotorg – 0.8.2 Settings</p> <p>Legacy API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 25 KB WC Pages</p> <p>Shop base: #5 – /ipeake-shop/<br>Cart: #4436 – /cart/ – Contains the [woocommerce_cart] shortcode<br>Checkout: #4437 – /checkout/ – Contains the [woocommerce_checkout] shortcode<br>My account: ? Page not set<br>Terms and conditions: ? Page not set Theme</p> <p>Name: TheGem<br>Version: 5.9.8<br>Author URL:<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.</p> <p>Overrides: thegem-elementor/woocommerce/cart/cart-empty.php<br>thegem-elementor/woocommerce/cart/cart-shipping.php<br>thegem-elementor/woocommerce/cart/cart-totals.php<br>thegem-elementor/woocommerce/cart/cart.php<br>thegem-elementor/woocommerce/cart/cross-sells.php<br>thegem-elementor/woocommerce/cart/mini-cart.php version 7.9.0 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/cart/proceed-to-checkout-button.php<br>thegem-elementor/woocommerce/cart/shipping-calculator.php<br>thegem-elementor/woocommerce/checkout/form-billing.php<br>thegem-elementor/woocommerce/checkout/form-checkout.php<br>thegem-elementor/woocommerce/checkout/form-coupon.php<br>thegem-elementor/woocommerce/checkout/form-login.php<br>thegem-elementor/woocommerce/checkout/form-shipping.php<br>thegem-elementor/woocommerce/checkout/payment-method.php<br>thegem-elementor/woocommerce/checkout/payment.php<br>thegem-elementor/woocommerce/checkout/review-order.php<br>thegem-elementor/woocommerce/checkout/terms.php<br>thegem-elementor/woocommerce/checkout/thankyou.php<br>thegem-elementor/woocommerce/content-product.php<br>thegem-elementor/woocommerce/content-single-product.php<br>thegem-elementor/woocommerce/content-widget-product.php<br>thegem-elementor/woocommerce/global/breadcrumb.php<br>thegem-elementor/woocommerce/global/form-login.php version 7.1.0 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/loop/loop-end.php<br>thegem-elementor/woocommerce/loop/loop-start.php<br>thegem-elementor/woocommerce/loop/orderby.php<br>thegem-elementor/woocommerce/loop/pagination.php version 3.3.1 is out of date. The core version is 9.3.0<br>thegem-elementor/woocommerce/loop/price.php<br>thegem-elementor/woocommerce/loop/rating.php<br>thegem-elementor/woocommerce/loop/result-count.php<br>thegem-elementor/woocommerce/loop/sale-flash.php<br>thegem-elementor/woocommerce/myaccount/form-edit-account.php<br>thegem-elementor/woocommerce/myaccount/form-edit-address.php version 7.0.1 is out of date. The core version is 9.3.0<br>thegem-elementor/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/myaccount/form-lost-password.php version 9.0.0 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/myaccount/form-reset-password.php version 7.0.1 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/myaccount/my-account.php<br>thegem-elementor/woocommerce/myaccount/navigation.php version 9.0.0 is out of date. The core version is 9.3.0<br>thegem-elementor/woocommerce/myaccount/orders.php version 9.1.0 is out of date. The core version is 9.2.0<br>thegem-elementor/woocommerce/notices/error.php<br>thegem-elementor/woocommerce/notices/notice.php<br>thegem-elementor/woocommerce/notices/success.php<br>thegem-elementor/woocommerce/order/order-details-customer.php<br>thegem-elementor/woocommerce/order/order-details-item.php<br>thegem-elementor/woocommerce/order/order-details.php<br>thegem-elementor/woocommerce/product-searchform.php<br>thegem-elementor/woocommerce/single-product/add-to-cart/external.php<br>thegem-elementor/woocommerce/single-product/add-to-cart/grouped.php<br>thegem-elementor/woocommerce/single-product/add-to-cart/simple.php<br>thegem-elementor/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>thegem-elementor/woocommerce/single-product/meta.php<br>thegem-elementor/woocommerce/single-product/price.php<br>thegem-elementor/woocommerce/single-product/rating.php<br>thegem-elementor/woocommerce/single-product/related.php<br>thegem-elementor/woocommerce/single-product/review-meta.php<br>thegem-elementor/woocommerce/single-product/review.php<br>thegem-elementor/woocommerce/single-product/short-description.php<br>thegem-elementor/woocommerce/single-product/tabs/description.php<br>thegem-elementor/woocommerce/single-product/tabs/tabs.php<br>thegem-elementor/woocommerce/single-product/title.php<br>thegem-elementor/woocommerce/single-product/up-sells.php<br>thegem-elementor/woocommerce/single-product-reviews.php<br>thegem-elementor/woocommerce/content-product_cat.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooCommerce PayPal Payments</p> <p>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? Next scheduled: 2024-09-21 06:12:04 +00:00<br>Options: ?<br>Notes: 151<br>Onboarding: completed Action Scheduler</p> <p>Complete: 203<br>Oldest: 2024-08-21 07:31:16 +0000<br>Newest: 2024-09-21 04:43:53 +0000</p> <p>Failed: 12<br>Oldest: 2023-04-01 07:38:11 +0000<br>Newest: 2024-03-05 14:30:41 +0000</p> <p>Pending: 6<br>Oldest: 2024-09-21 08:31:58 +0000<br>Newest: 2024-09-25 12:19:18 +0000 Status report information</p> <p>Generated at: 2024-09-21 04:48:55 +00:00<br>`


    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The reason you’re see those double checkout fields is because of your theme. When looking at your status report, I see that TheGem is overriding several WooCommerce templates with its own ones:

    • thegem-elementor/woocommerce/checkout/payment-method.php
    • thegem-elementor/woocommerce/checkout/payment.php

    This is further confirmed when working through a sample checkout and disabling some of your theme styles temporarily:

    Practically speaking, the next step would be to get in touch with you theme developers in order for them to update their compatibility with the latest version of WooCommerce and the PayPal payment gateway.

Viewing 1 replies (of 1 total)
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