Double Click on Symbols on iPhone

  • Resolved TomPettyFan

    (@sundstedt)


    3 years, 5 months ago

    Hi,

    I am still having issues with the plugin on mobile version of website.

    I had made some edits to the plugin code to make it work, but that was overwritten when upgrading the plugin the other day.

    Because single-clicking the icons are still not working on mobile (iPhone 11) on the website, I tried to make a fix by changing the text to “Are you human? Please double-click on the (House)”, since double-clicking (very quickly) seemed to allow the selection of the icons, but not single click or slower double click.

    The problems are:

    1. This this requires me to “hack” the code of the plugin to change the text to “double click on the icon. This is overwritten on plugin update. (currenly Version 3.2.3)
    2. The size and outline boxes are wrong on my site on mobile. I have been trying to change the .css settings but no luck in making the icons and outlines boxes fit correctly on mobile. At the moment it kind of looks ok but not perfect.
    I don’t know how to fix/adjust the sizes to fit on the mobile page.
    3. People may be confused by my “double click” fix AND most people don’t double-click so very fast that is needed to click on and/or change the selection.

    Looking forward to if you can please fix this and have a look at my link to see what the problem is.

    Thanks
    Anders

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter TomPettyFan

    (@sundstedt)

    Oh and on desktop, there is no issue and single click works there.

    I see what you mean by the double tap on the iPhone, I just tested the CAPTCHA on your form with an iPhone 7 and got the same results. It looks like it might be something specific with your site since I also tested the CAPTCHA on another site and it worked as intended with a single touch.

    Are you using any speed optimization plugins?
    If so, could you temporarily disable the speed optimization plugin, clear your cache, and test again?

    This will help narrow down the issue a bit, if the CAPTCHA works with the speed optimization plugin temporarily disabled, then it might only be a matter of fine-tuning your speed optimization options a little.

    If the issue continues to persist with the speed optimization plugin disabled or if you do not have a speed optimization plugin, then it may be another plugin causing the issue in which case log into your site and go to Tools -> Site Health, Click Info, Click Copy site info to clipboard and then paste the results into an email and send it to [email protected].

    As far as styling goes, you would either need to continue to try and adjust that yourself or you would need to purchase the pro version which includes styling options on the settings page.

Viewing 2 replies - 1 through 2 (of 2 total)
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