double clic issue

Hi @nicowob123,

I checked and confirmed your site, “PRESTATIONS” section, however, I couldn’t locate the popup.
See here: https://share.getcloudapp.com/6qubAgdw

When I investigated further, I found popup #contact is active on your site.
See here: https://share.getcloudapp.com/p9ue4qKQ

I also noticed that your theme needs to be updated to the latest version. I recommend updating your site theme to the latest version.

As I couldn’t locate the button that triggers the popup #contact. I couldn’t confirm and replicate your issue.

Could you please create a new test button and link the popup to it? This will help me to investigate and confirm the issue.

You can follow our knowledge-base article “How to Create a Popup inside a Divi Page” for further information.
See here: https://divimode.com/knowledge-base/how-to-create-a-popup-inside-a-divi-page/

You can also follow our step-by-step guide on creating your Popup in Popups for Divi.
See here: https://divimode.com/knowledge-base/video-create-your-first-popup/

I am looking forward to your response.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 1 year, 11 months ago by Rohit Bhardwaj.

Hi Rohit,

Yep this site’s was in prod, so i had to fix it quickly and i created a pop-up in JS ! ?? but it’s quite painful and long ??

the problem appears on every site i make since some weeks : you can check it out on this site, the trigger is the CONTACT item in the menu :

https://lrd.agence-headshot.com/

on this one the theme’s version is the latest, and i can’t find what’s wrong : the console shows no errors, and the pop-up config i use is the same as always.

Thank you for your help !

Hi, i get back to you as this issue is very problematic for me.

As you also can see here ( “RéSERVER” buttons) this issue now happens on all my installations. It always need two cliks to trigger the popup, and behave strangely ( overlay doesn’t show, main scrollbar does or don’t disappear) Do you know what’s wrong with them and/or have a solution for fixing them ? Many live sites we made has the same problem, and get clients upset, and altought i understand you already have many support tickets to manage, a quick answer would be really helpful ! thank you !

Hi @nicowob123,

I apologize for the delay in the response. For your information, I have already forwarded your request to our development team to investigate and confirm the cause of the issue.

I checked and confirmed your issue.
URL: https://lrd.agence-headshot.com/
See here: https://share.getcloudapp.com/P8u2A0Dk

I checked and confirmed your issue on the second shared URL as well.
URL: https://rafting-experience.agence-headshot.com/air-boat
See here: https://share.getcloudapp.com/L1uD1GX8

While investigating your site, I came across a few observations.

The double-click issue arises only when the popup contains a form; the rest of the popup without any forms works fine as expected.

When the page loads, the double-click issue happens only the first time, the popup is triggered; after that, the popup loads successfully on the first click.

Forms that rely heavily on JavaScript to initialize are no longer compatible with our free plugin.

Our team is currently investigating the problem, but we cannot guarantee and confirm the estimated time to resolve it. However, I have made the issue a top priority.

We have a solution that can help you with this. Our premium plugin, “Divi Areas Pro,” can add smart popup initialization logic compatible with almost every type of dynamic content.

You can find more information here:?https://divimode.com/divi-areas-pro/

I will keep you updated on the progress of the issue.

I hope this information helps. Please feel free to reach out to me if you have any further questions. Thank you.

Hi @nicowob123

I forwarded your issue to our development team, who informed me that it arose due to a JavaScript issue. There is a compatibility issue with the latest update of “Forminator.”

Our team has shared a solution to resolve your issue. And further, the team also reached out to the “Forminator” regarding the same issue.

Suggested Solution:

Add the following JS code to wp-admin > Divi > Theme Options > Integrations > head-code:

<script>
  // Fix a Forminator issue with Popups for Divi.
  window.forminatorSignInit = 
    window.forminatorSignInit || function() {};

  window.forminatorSignatureResize = 
    window.forminatorSignatureResize || function() {};
</script><gwmw style="display:none;"></gwmw>

See here: https://share.getcloudapp.com/Qwu80ne1

Could you please add the following code, check and confirm if your issue is resolved?

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.