Dosen’t work

  • Resolved AllOnlineTools

    (@allonlinetools)


    3 years ago

    After manually remove the Wordfence database now I reinstall the plugin but it doesn’t working on my site. How can I solve it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @allonlinetools, thanks for getting in touch.

    I recommend following the remove/reset instructions in our help documentation which lists all Wordfence database tables and highlights the steps for successful removal. There could be some items remaining that are causing issues for you when attempting a reinstall: https://www.wordfence.com/help/advanced/remove-or-reset/

    Also any more detailed information about specific error messages or broken pages/console errors you’re receiving after attempting to fully clean out the previous version of the plugin would be of assistance to identifying the source of an issue. You can use a service like Snipboard to provide screenshots if they’re easier to explain what’s happening.

    Let me know how you get on!

    Peter.

    Thread Starter AllOnlineTools

    (@allonlinetools)

    @wfpeter How to solve this? Please help me

      https://snipboard.io/LoM7Ph.jpg

      https://snipboard.io/HgbywY.jpg

    Plugin Support wfpeter

    (@wfpeter)

    Hi @allonlinetools,

    I’ve seen the “process owner unavailable” message in many site diagnostics, and seems to be a certain permission is not granted on some environments. It’s usually not significant in whether the site is successfully running WordPress and Wordfence.

    For the database issues you’re seeing, it would be a good idea to try Wordfence Assistant to remove all tables & data rather than the manual removal as that has worked for customers with similar issues in the past. Hopefully after this, a fresh installation should go through successfully.

    Causes of Tables missing can be:

    • Migrating a site from Windows to Linux.
    • Switching between Windows development & Linux production machines.
    • Database caching.
    • Restoring an older copy of the wp_options table after Wordfence was installed. After initial detection, we store the state in wordfence_case in wp_options. The value “1” means lowercase tables. “0” or null means mixed case. Restoring the table could have wiped out the option, causing it to revert to looking for mixed case tables.

    If deactivating and activating Wordfence and Wordfence Assistant with a reinstall doesn’t help, then the next plugin update of Wordfence should fix it and the error can be ignored.

    Let me know how you get on!

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Dosen’t work’ is closed to new replies.