• Resolved studentsmidzenis

    (@studentsmidzenis)


    Hi
    Don’t work button next and previous month. After push the button, the calendar stays in the current month + adds header and footer.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 16 through 25 (of 25 total)
  • Quick update, @abzlevelup:

    I found that clearing Page Cache (via SpinupWP, which manages our server) is a workaround to “fix” the issue.

    I put a cron that automatically clears this cache every hour and that seems to be a workaround for now.

    That might help the dev team diagnose the issue.

    Plugin Support Abz

    (@abzlevelup)

    Hi @rtvenge, thanks for providing more information and the workaround. I’d definitely pass this along to our devs. This is really helpful.

    Thanks,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi everyone, apologies for the delay here, I’m back now.

    We just released The Events Calendar 6.0.4. We fixed quite a few errors in this release, and it may have solved this issue as well. Please update and let us know if that fixes the issue here.

    To be safe, we’d recommend conducting tests and updates on a Staging Server and keep a working backup of your website.

    Also, please clear any caching for both third-party plugins and server-side (if you have any). It would also be good to flush permalinks.

    Best,
    Abz

    Thanks @abzlevelup!

    I have this running on our Staging Site and will check every morning to see if the issue is still there.

    I’ve been checking production every morning with v5.x and usually can replicate the issue every few days, so it will probably take a bit of time to make sure v6.x is working as expected. ??

    I’ll update here when I know more.

    Plugin Support Abz

    (@abzlevelup)

    Hi @rtvenge, that would be amazing. Thanks, and please do keep me posted.

    Have a great day.

    Best,
    Abz

    Hi @abzlevelup,

    I was able to replicate the issue here: https://whltrust.hbserver.dev/events/

    Screenshot: https://www.dropbox.com/s/bbg5u185b1v781j/CleanShot%202022-12-06%20at%2010.37.19%402x.jpg?dl=0

    This site is running TEC 6.0.4 and Events Calendar Pro 6.0.3.

    So the issue seems to still remain with TEC 6.0.4. ??

    Plugin Support Abz

    (@abzlevelup)

    Hi @rtvenge, thanks for sharing more information here. Could you try updating it to Pro v6.0.4 and Free v6.0.5? See if that makes a difference. ??

    We’d like to take a closer look at this one, and since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.

    Looking forward to helping you with this one.

    Best,
    Abz

    Thanks @abzlevelup. I’ve opened a ticket with our Pro account.

    I’ve also upgraded to the latest versions of both plugins on the Dev site. We’ll see if I run into the intermittent issue again.

    https://whltrust.hbserver.dev

    Plugin Support Abz

    (@abzlevelup)

    Nice @rtvenge, appreciate the updates and for creating the thread on our helpdesk for our premium users — we’d be glad to help you out there further.

    Thank you,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    This thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

Viewing 10 replies - 16 through 25 (of 25 total)
  • The topic ‘don’t work button next and previous month’ is closed to new replies.