Don’t receive notification email

  • Resolved eheijns

    (@eheijns)


    8 months, 2 weeks ago

    Hi,

    For some reason I don’t receive notification emails anymore. It did work before. I sent an email to the email address which works fine. I checked Settings > Notifications in the Subscription or Contact form. Notifications is enabled and the Send To Email Address is the correct email address. Is there someting else I could check?

    Best regards,

    Evert

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @eheijns,

    I’m sorry to hear that you’re having issues with email delivery. 

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @eheijns,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter eheijns

    (@eheijns)

    Hi Ralden,

    Thanks for the reply. Sorry, I was too busy with other thing.

    Best regards,
    Evert

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @eheijns,

    No problem! I hope you have solved the issue with email delivery.

    But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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