Dont receive custom emails after install Ceca Gateway for WooCommerce plugin

  • Resolved laurapa82

    (@laurapa82)


    7 years, 2 months ago

    Hello,
    I had to install a plugin to make payments (Ceca Gateway for WooCommerce) and when a purchase is completed I no longer received the custom emails I configured..
    Instead I receive a email in english (I set the languaje to spanish in woocomerce…) without the appereance and text that I set.
    Can you help me understand why I dont received the custom emails? I really need to make this work. If there is the need to purchase a premium extension I will, as I′m not a developer, just a designer.
    Thanks in advance,
    Laura

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alexmustin

    (@alexmustin)

    Hi laurapa82,

    Thanks for using my plugin.

    I don’t speak Spanish (so that might get tricky looking at other code) but I will try my hardest to help.

    I need a little more information first.

    Have you disabled the Ceca Gateway to see if that makes your custom email content show up?

    Can you provide some screenshots of:
    – The custom email content in your Woo product
    – The email you receive which should include the custom content

    You can upload your screenshots to imgur and then paste those links here.

    Thanks!

    Thread Starter laurapa82

    (@laurapa82)

    Hello Alex,
    thank u so much for help me with this, as this is very important for me to work. I will also try to explain my issue as much as possible wih my indian english ??
    I could test that when I disable the Ceca plugin, I dont receive custom emails as I did before… That′s funny because it was perfectly working before installing this plugin.

    Here is the link with the images you ask me for:

    View post on imgur.com


    Thanks!

    Thread Starter laurapa82

    (@laurapa82)

    Oh I must say I manage to set again the company emails, so now I receive them in spanish and with the company appareance.
    That′s the picture I upload to imgur

    Plugin Author alexmustin

    (@alexmustin)

    Hi laurapa82,

    In your screenshot of the email you receive, are we looking at the “Order Processing” email, or the “Order Complete” email?

    If we are looking at the “Order Complete” email, I see in your WooCommerce Product settings that the drop-down menu for “Order Status Email” is set to “Processing” — so it’s set to the wrong item, and should be set to: “Completed”

    Please let me know.

    Thread Starter laurapa82

    (@laurapa82)

    Hello alex,
    finally I ask for a developer help, because I have 2 ways of payment, transfer and credit card. The first should be set to processing and the second to completed as you said, so it looks like the pluggin only react with completed.
    My developers created a pluggin that helps woocomerce believe that all is set to complete to make the emails works.
    In resume, your plugin seems to work fine, but just with this kind of payments that can be completed during the purchase.
    Thanks a lot for your concern and wish you the best.
    Laura

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Dont receive custom emails after install Ceca Gateway for WooCommerce plugin’ is closed to new replies.