Hello @mark00123
I’m Mehedi Hasan, from the Astra team and I’m so sorry to hear you had a negative experience with us! I’m sure there’s a misunderstanding happening here.
I’ve checked our records and found your active order from the email address info@a********g.co.uk. It looks like you logged in to a different account, which is why you couldn’t find your Astra Pro zip file or license key.
Our team has already replied to your support ticket with your account details and how you can install Astra on your site. Please reply to that ticket and let us know if you have any other questions or need further assistance.
If you still can’t log in to your ordered account, please let us know through your support ticket. We’ll help you reset it.
We value your feedback and apologize for any inconvenience this may have caused. We’re committed to doing everything we can to make sure you have a positive experience with Astra.
As this is not an issue with Astra, I’d request you to reconsider the review.
Thank you for your patience and understanding.
Regards,
Mehedi Hasan
