@evilmc Sorry for the poor experience.
We have a very good support for the plugin. We have received no support ticket from you.
If you are stuck at any point, you should reach out to support first instead of posting such a negative review.
The support ticket which you referenced, is old and the plugin is improved a lot after that considering inputs from customers.
We at wordpress community try to help all members, your intention should be to look for support solution and not post negative review.
Thank you anyways.
Vidish