Don′t get the email with the login Authentication code

  • Resolved juanporzio

    (@juanporzio)


    2 years, 8 months ago

    Hello. For some reason I am no longer getting the Authentication Code in my email when attempting to log in to my website′s dashboard…

    The sign says it is sending the code, and nothing comes in the mail inbox… and re-send, and still no email coming… what to do?

    I can no longer access my website′s dashboard!

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi juanporzio,

    To temporarily disable 2FA add the line below to the wp-config.php file:

    define('ITSEC_DISABLE_TWO_FACTOR', true);

    Then login and navigate to the Security > Logs menu option.

    First, under Screen Options make sure Show debug entries. is enabled.

    Then filter for all Notification Center (debug) entries. Check for any entries with Description -> Sending Two-Factor Email. Click on the View Details link of any matching entry and copy/past the Raw Details into this topic.

    Make sure to obscure any data you don’t want to share.

    +++++ To prevent any confusion, I’m not iThemes +++++

    Thread Starter juanporzio

    (@juanporzio)

    It is solved… it just solved on its own after a couple of weeks…

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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