Don’t Commit to Premium

  • I had Yoast Premium (paid. Licensed) running on multiple sites and a conflict with another plug-in created a massive error (log) file that took down my entire hosting platform – multiple times – and was 100 percent attributed to the Yoast plug-in. ..we are talking 100 gig log files that built up in a week. Repeatedly. Contacted yoast multiple times and they dragged their feet for weeks pretending to diagnose when my hosting company gave me the log files and the error
    Messages – should have been easy to make progress in troubleshooting but days would go by. Eventually I had to remove all instances of yoast premium on all my sites and ask for a refund because they didn’t seem to want to be bothered helping me troubleshoot in a timely fashion. So warning – check those error logs. You might be surprised to see a storage vampire. Were it one site it could be chalked up to a bug but it happened on multiple sites running Yoast premium. Stick to free. I moved to Rank Math. I guess #1 SEO plug-in means it doesn’t matter if it doesn’t work as long as they get paid. I did receive a pro rated refund for time not used which had zero impact because I had to delete everything. Don’t do it. Look elsewhere or stick to free.

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  • Hi @rscimagery,

    Thanks for your review.

    We are sorry to hear you had such a bad experience with Yoast SEO Premium. I can imagine how frustrating it must have been to contact our support team and not receive a solution for the problem you encountered.

    I’ve reviewed your case and I see that our support team tried their best to investigate the problem. While the issue you were experiencing was a tough one to investigate, our team was able to locate the conflicting plugin and would have loved to continue troubleshooting and eventually identify the root cause of the conflict. We understand that you couldn’t wait any longer because the issue was affecting several of your websites and you finally had to ask for a refund which wasn’t your preferred option.

    I’d like to express our apologies for not being able to provide you with a solution in a timely manner. I know you’ve already switched to another SEO plugin but if you decide to use Yoast SEO again in the future, we’ll, of course, welcome you back with open arms and we’ll be happy to help you with any issues you may have with the plugin.

    Thanks for your understanding and patience!

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