Don’t buy the PRO version

  • Used the free version for a few weeks and I bought the PRO version to try it out. It doesn’t add any value, limited features and bad support (waiting days to get some answers).

    Stay away from this author and theme

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hello @didrionel

    Sorry to hear you experienced issues, did you get a chance to submit a support ticket from the members over for the Pro version. We respond to all support tickets within 24 hours for Pro members, and where a ticket can’t be resolved in-ticket we then escalate to live support via a callback.

    Please can you contact us from with your ticket ID and we’ll be happy to look into this furhter https://www.thinkupthemes.com/contact.

    Kind regards.

    Theme Author ThinkUpThemes

    (@thinkupthemes)

    Hello again @didrionel

    I’ve checked the ticket history, and there are no unanswered tickets in the queue. Please can you ensure you submit all support ticket requests for the Pro theme from the members area at https://www.thinkupthemes.com, and in addition please do check your junk mailbox to ensure that any email updates received for your support tickets are not being incorrectly sent there instead of your inbox.

    I’ll be on hand to assist further.

    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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