Not working for me. Your experience might be much differnt.

Hi Tim,

Like I have said to you in direct emails before, I understand you are frustrated and would love to have a smoothly running plugin installation on your server. I have also explained that there are specific setup issues with your server that we have been working on.

Consider the size of the task we have with trying to get this plugin to work on every single client’s server with so many different possible configurations for mailing sending, storage and receiving! We are doing our best to serve the WordPress community with this plugin, which other users can appreciate the difficulty of, if you look in the plugin’s forum.

We already fixed the special circumstance on your server that meant mail from the groups was not being sent out.

Following that, each issue you have alerted us about has been either resolved or added to the bug fix / improvement queue for the next version, due out this week. On that basis, why the need to warn people off from buying our Premium plugin, which is what helps to fund the development for more and more improved features? How does that serve anyone, including you?

Most of the issues you have told us about were related to the Moderation feature, which was introduced in the latest plugin version by popular demand, and it is still being developed now. Specific problems also came up for you because you are running what sound like very large mailing groups, and this is not something we have been able to test for on this scale till now, re. pagination in the Archive and Moderation queue. This also made the Search functionality dysfunctional, because of the size of your lists.

We appreciate you alerting us to these issues, like the reports we get from other users, so we can continue to tweak settings and implement new programming to deal with scenarios we had not foreseen.

To say about the Premium version that “it doesn’t work yet in most regards” is a vast exaggeration, which does not do justice to the functionality which is in place and completely stable. You follow this by the comment “If you need the features in the premium version, don’t buy it yet”.

Let me address this “warning” you give to potential users very specifically so that people have the chance to make up their own minds about the Premium plugin version:

– If a user needs multiple mailing groups with unlimited user numbers, which is the main premise of the Premium version, then that works.
– If a user wants to save all group messages to the Archive, and use auto-deletion features with that, then that also works.
– If the user wants to import users from VCF files, that works.
– If the user wants to use any of the other features that are also available in the Free version of the plugin, including an optional prefix with the group’s name in all email subject lines, multiple ways to configuring the mail-sending options (WP Mail / PHP Mail / External SMTP), setting bespoke signatures for the mailing group messages, customising the online subscription form — then all of those also work.

If a user wants to specifically delete mass emails in the Moderation queue, then they will need to wait till later this week for that to function as intended. The individual email deletion in the Moderation queue works, so this does not render the plugin unusable in any way. We are also changing the way pagination works by removing Ajax loading, so that very large lists can use the search functionality more smoothly.

The issue you are now having about not receiving moderation alert emails relates to the same problem as when group mails were not being sent from your server. This is specific to your server. If you had not barred us access, we could be working on resolving that also for you right now.

If you would like to allow us access to your server again, we can continue cooperating with you to improve the functionality of the plugin on your server, and also the general plugin features. Otherwise, you are welcome to wait till the next plugin version is released and you can install that yourself and work out the specific server settings you need to get it to work.

Dear Marcus:

I only have 38 people in my mailing group. That’s not a huge group at all.

I did not “ban” you from access to my server.

In fact, I provided unlimited access to my wp admin dashboard and to my cpanel account for you and your developer(s) for a week or more. After that, I inquired about revoking that access and you said it was fine to do so.

Your message above was the first time when you have requested that I grant you access again.

I’m uneasy about granting continued, unlimited access to my cpanel account, which is the control panel for numerous domains and websites. I don’t have the resources to set up a separate hosting account just to serve as a sandbox for you to test with, but if you’d like to do so, you can. If you’re interested in doing that, I’ll provide the name of the hosting company in a private email to you and you can pay to set up a testing account there.

If you know of a way to set up a private cpanel on my existing hosting account that only provides access to the one domain that I have your premium plugin on, let me know.

I have revised my original review to be a bit more favorable and more brief and to-the-point.