Donloaded Backup File Cannot Be Opened

  • Resolved clarkag

    (@clarkag)


    5 years, 9 months ago

    After completing a backup, I downloaded it onto my Mac computer but it can’t be extracted. I don’t think it’s a complete backup anyway because the 2.24 GB file took only a second to download.

    However, when I downloaded it the second time, it took much longer and was a full 2.42 GB but could still not be opened.

    The backup files have an odd extension after the .zip that is something like .SCw6dv
    Deleting this extension did not make a difference.

    I see other users with the same problem in the comments. At this point I am pretty sure I don’t want to trust this plugin to safely backup my website.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag

    The backup files have an odd extension after the .zip that is something like .SCw6dv

    That because of the backup job still running and the final backup archive has not been created yet after the job completed, you will see the correct zip archive file.

    Thread Starter clarkag

    (@clarkag)

    Thanks for the explanation. That definitely makes more sense.

    May I suggest that the interface not allow you to download a backup until it is completed? And also have some sort of indicator of the backup’s status.

    This would prevent people such as myself from downloading incomplete backups and thinking they have issues. Simply a user perspective.

    Of the 5 backups I have made, 3 still have the odd extension some days later. The two that have only the .zip extension are still unable to be extracted after downloading.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag

    May I suggest that the interface not allow you to download a backup until it is completed? And also have some sort of indicator of the backup’s status.

    yes, it already on our feature improvement list ??

    Of the 5 backups I have made, 3 still have the odd extension some days later.

    hmm, so that means the backup job was killed unexpectedly when running

    The two that have only the .zip extension are still unable to be extracted after downloading.

    If you download the backup archive directly from CPanel or FTP, can you open that?

    Thank you!

    Thread Starter clarkag

    (@clarkag)

    I would need to create an FTP backup to test this, but at the moment I can’t find the BackWPup settings anymore from the left WordPress menu.

    I still have a tab open to the BackWPup settings, so I can see where they should appear. However, on any refreshed page they are gone. The plugin is activated.

    I have deactivated and reactivated the plugin several times.

    • This reply was modified 5 years, 9 months ago by clarkag.
    Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag
    Do you use any Amazon related plugins?
    Thanks!

    Thread Starter clarkag

    (@clarkag)

    Sir. No sir.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag
    Could you list all activate plugins on your site to me? Just give me the plugin name is enough.
    Thank you!

    Thread Starter clarkag

    (@clarkag)

    All In One SEO Pack
    BackWPup
    Beaver Builder Plugin (Pro Version)
    Contact Form 7
    Disable Comments
    Disable Gutenberg
    Duplicate Post
    Envato Market
    FileBird Lite
    Fullwidth Page Templates
    Header and Footer Scripts
    Jetpack by WordPress.com
    Instagram Feed Pro Personal
    Media Grid
    Media Grid – Overlay Manager add-on
    Parallax Backgrounds for VC
    Really Simple SSL
    Redirection
    Rename Media Files
    Scalable Vector Graphics (SVG)
    Slider Revolution
    ThirstyAffiliates
    Ultimate Addons for Beaver Builder
    UpdraftPlus – Backup/Restore
    Video Background
    WordPress Persistent Login
    WP EasyCart
    WP EasyCart PRO
    WPBakery Page Builder
    Yumpu ePaper publishing

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag
    hmm, I don’t see there is any possible plugin conflict there.
    can you check if BackWPUP left menu show up?
    Thanks!

    Thread Starter clarkag

    (@clarkag)

    I deleted the plugin entirely and installed it again. The left menu showed up as normal.

    I ran a backup job which it says completed successfully, but the Backups the Backups tab says there are no backups available. I have tried twice.

    I see that BackWPup has lots of positive reviews, so i am not sure why it doesn’t work on my site.

    • This reply was modified 5 years, 9 months ago by clarkag.
    Plugin Support happyAnt

    (@duongcuong96)

    Hi @clarkag
    could you please check if you can see backup files created in Backups section now?
    Thank you!

    • This reply was modified 5 years, 8 months ago by happyAnt.
    Plugin Support happyAnt

    (@duongcuong96)

    @clarkag
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know!
    Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)
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