Donations not registering

  • Resolved tayoungs

    (@tayoungs)


    5 years, 7 months ago

    I have installed the Give plugin and performed test donations which worked fine and registered instantly in the WP dashboard. However, after connecting my Stripe account and setting up the webhook, the donations no longer register in WP even though they come through instantly to the Stripe account.

    This wouldn’t be an issue, except that this means that no donation receipts are being sent from the WP Give plugin.

    Have you seen this before?

    Your instructions for setting up webhooks is also outdated… Stripe no longer has an option to select “All Events”. You have to instead select specific events.

    Thanks,
    -Tim

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter tayoungs

    (@tayoungs)

    I think it’s just an issue of the donations all going to “Pending” status. Is there a way to set all new donations to “Complete” status so that donors will instantly receive a receipt?

    • This reply was modified 5 years, 7 months ago by tayoungs.

    Hi there,

    You can change the status of donations from the donation details page located at Donations >> Donations, then selecting the “eye” icon for the donation you wish to view. You’ll see the dropdown to change the status in the upper right-hand corner of the page. Once the donation is marked as Complete, the email in Give will send.

    As for having these donations mark as Complete automatically, setting up the webhook in Stripe will be the next step here.

    When you go to set up the webhook endpoint URL in the backend of Stripe you’ll see a link in the sentence “receive all events” inside the popup. Clicking on this will populate all of the events.

    After you have all that set up these donations should mark as Complete and the emails will send out automatically.
    .

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @tayoungs — I’ll close this for now, but if you still have questions or concerns at all please let us know.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Donations not registering’ is closed to new replies.