Donations Not Accepted by PayPal

  • Resolved rickberger

    (@rickberger)


    2 months, 3 weeks ago

    Plugin “Accept Donations PayPal & Stripe”

    When user clicks on “Donate” button he gets PayPal message “Please wait while we perform a security check.”

    Then user receives message “This organization can’t accept donations right now”

    This plugin was last used successfully on September 17, 2024. I have three “Donate” buttons on the site and now receive the same messages for all of them.

    Respond – [email protected]

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Collin Sasse

    (@collinsasse)

    You may need to disable “encrypted buttons” on your PayPal account. Please see the steps shared on their website: https://www.paypal-community.com/t5/PayPal-Payments-Standard/Why-do-I-get-the-message-This-organization-doesn-t-accept/td-p/3047173

    If the issue persists, you will need to contact PayPal directly to see if they have put a freeze on your account.

    Thread Starter rickberger

    (@rickberger)

    Encryption is off and has never been on.

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @rickberger,

    This error is usually related to encrypted payments, can you please verify this setting:

    Login to PayPal.com > Settings? >? Account Settings > Website Payments > Website preferences > Encrypted website payments >?Block non-encrypted website payment >>?select?“Off”.?
    Once the above settings is turn “off”,?you should no longer receive the error message.

    If this does not solve the issue, I would recommend contacting PayPal directly as there may be another issue with your account.

    Best,
    Scott



    Thread Starter rickberger

    (@rickberger)

    Good evening, Scott,

    This problem was caused by a policy change at PayPal.

    For over a year and a half your plugin worked well until it did not.

    Our Rotary Club PayPal account was registered as personal. PayPal recently decided that donations cannot be made to a personal account but only business accounts. We are in the process of changing to a business account.

    Thanks for your reply and support.

Viewing 4 replies - 1 through 4 (of 4 total)
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