Donations Form doesn’t work

  • Resolved sylencer

    (@sylencer)


    2 years, 4 months ago

    Hello

    I am using your plugin and so far it’s amazing. But somehow I have a problem with my Donation Form here: https://uthavi.ch/donations/spenden/

    It seems people can’t donate as the form won’t be submitted. Sometimes it works, when you press like twice or more on the submit button. I am not using any caching plugin.

    System settings:

    ### WordPress Environment ###

Home URL: https://uthavi.ch
Site URL: https://uthavi.ch
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: de_DE
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#13)
Page for Posts: Nicht festgelegt
Table Prefix Length: RLbVRPhjVG_
Table Prefix Length: 11
Table Prefix Status: Acceptable
Admin AJAX: Verfügbar
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: uthavi.ch
TLS Connection: Verbindung verwendet TLS 1.3
TLS Connection: Bad
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 200000
PHP Max Upload Size: 128 MB
cURL Version: 7.84.0, NSS/3.67
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.23.2
GiveWP Cache: Aktiviert
Database Updates: Alle Datenbank-Updates erfolgreich abgeschlossen.
Database Updates: All Database Migrations Completed.
Database Tables: ? RLbVRPhjVG_give_donors? RLbVRPhjVG_give_donormeta? RLbVRPhjVG_give_comments? RLbVRPhjVG_give_commentmeta? RLbVRPhjVG_give_sessions? RLbVRPhjVG_give_formmeta? RLbVRPhjVG_give_sequential_ordering? RLbVRPhjVG_give_donationmeta? RLbVRPhjVG_give_revenue? RLbVRPhjVG_give_migrations? RLbVRPhjVG_give_log
GiveWP Cache: Aktiviert
GiveWP Cache: ?Neue Spende?Spendenquittung?Neue Offline-Spende?Anweisung für überweisungen?Neue Benutzerregistrierung?Informationen zur Benutzerregistrierung?Donation Note?E-Mail-Zugang
Upgraded From: 2.23.1
Test Mode: Deaktiviert
Currency Code: CHF
Currency Position: Vorher
Decimal Separator: .
Thousands Separator: '
Success Page: https://uthavi.ch/spenden-bestaetigung/
Failure Page: https://uthavi.ch/spende-gescheitert/
Donation History Page: https://uthavi.ch/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: überweisung
Default Payment Gateway: überweisung
PayPal IPN Notifications: N/A
Donor Email Access: Aktiviert
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

### Other Active Plugins ###

Bloom: von Elegant Themes – 1.3.12
CookieYes | GDPR Cookie Consent: von CookieYes – 3.0.5
Everest Forms: von WPEverest – 1.9.6
Monarch Plugin: von Elegant Themes – 1.4.14
Site Kit by Google: von Google – 1.88.0

### Inactive Plugins ###

LoginPress - Customizing the WordPress Login Screen.: von WPBrigade – 1.6.3

### Theme ###

Name: Divi
Version: 4.19.1
Author URL: https://www.elegantthemes.com
Child Theme: Nein – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

    Everything is up to date. Can you please help me?`
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @sylencer.

    I’ve tried to access your donation form but it keeps me asking for a password. Can you let me know how to replicate the error you are facing?

    By your problem description, it looks like there is something preventing the button from working as expected and I’d like to see if there is anything on the developer console indicating what is happening.

    Looking forward to helping you get to the bottom of this!

    Thread Starter sylencer

    (@sylencer)

    Hi @matheusfd

    Sorry, I removed the password.

    I am just trying to donate via https://uthavi.ch/donations/spenden/
    Just go through the form.

    Thank you for your help.

    Hi @sylencer,

    Thanks for removing that password for us! I hopped in and made an offline donation (you can find it under my name, Stephanie Liy). When I did, the form worked perfectly, no trouble at all.

    Just to be on the safe side, let’s take a look at your error logs. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    From there, you’ll see a list of things that have been happening on your site. Look for errors that correlate to the donation attempts that are reporting an issue. If you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste and then send that error to me right here. Error codes hold helpful pieces of information that will give me a bit of context.

    If you don’t see any errors, that’s okay. The liklihood is that your donors might be experiencing an issue from their side of things.

    Should this issue continue and it becomes replicable (which means it becomes an issue I can create or experience when I visit), you can send along steps for me to follow, and I can dig in.

    Keep me posted on what you find in the logs, for now though things are looking good! If you have questions just let me know, I’m happy to help.

    Thread Starter sylencer

    (@sylencer)

    Hi @stephanieliy

    Thank you for your help. It really looks like, everything is fine now. I have also no Errors in my logs, so sounds good ??

    If it happens again, i’ll contact you.

    Thank you..

Viewing 4 replies - 1 through 4 (of 4 total)
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