Donation Receipt email not being sent

I have not been able to replicate this. Which payment gateway are you using? Have you enabled both the Donation Receipt and the Donation Notification? The first goes to the donor, while the second is designed to go to the website admin.

Cheers,
Eric

Thanks for your quick response. We’re using Paypal. But isn’t that email just triggered by changing the donation status to “Paid”? How is it interacting with the mail server to send (not an expert here)? We’ve only enabled the Receipt email, not the Notification email (the difference is clear). Thanks!

Yes, the email should be triggered by that. The email is sent using a function called wp_mail(), which is the same function used by other emails sent by WordPress.

Are other emails sending? To check, try resetting your password via wp-login.php. If you don’t receive any emails, then the problem is with emails in general, not just Charitable emails.

If it is limited to the Charitable emails, try also activating the Notification email to see if that does send. Also try creating a donation using a different email address, to make sure it’s not an issue with the email address.

Cheers,
Eric

Yes, we’re getting the email from [email protected] for a password reset.

We enabled New Donation Notification along with Donation Receipt and have tested a few – still nothing. They’re definitely not going to spam either.

And it’s a fresh install of WP with only one plug-in installed: Charitable.

Thoughts?

Weird. Would you be willing to share WordPress login details with me so I can take a look at how things are set up and test some things? If so, please get in touch via https://www.wpcharitable.com/support/

Cheers,
Eric

I have the same problem. When somebody will make a donation (offline donation), and fills in de donationform, after that we should get an e-mail notification (i thought). But we don’t get any mail.

Hi henk1974,

With offline donations, the email notifications are sent once the payment is marked off as Paid. If you want to send the donation receipt and/or admin notification immediately, you can use these two PHP snippets:

• Donation notification for admin – https://github.com/Charitable/library/blob/master/emails/send-donation-notification-for-pending-offline-donations.php
• Donation receipt – https://github.com/Charitable/library/blob/master/emails/send-donation-receipt-for-pending-offline-donations.php

See https://github.com/Charitable/library#how-to-use-the-code-snippets for details on how to use these snippets.

Cheers,
Eric

thank you. I’ll try that