• Resolved empowermentranch

    (@empowermentranch)


    I have created my campaigns and do not yet have any recorded donations (site has not been made live yet as I am still working on it) but yet the progress meters show 10%, 20% 30% and so on for each of the campaigns.
    How do I reset those campaign progress meters to be based on actual recorded donations?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Kevin Hoffman

    (@kevinwhoffman)

    It sounds like you might have some test donations that are affecting your goal progress. We have a tool to delete those test donations and donors, which will also remove any progress caused by those donations.

    Follow these steps to delete test data:

    1. Log into your WordPress dashboard.
    2. In the left-hand menu, click Donations > Tools.
    3. When the new page loads, click the Data tab.
    4. Select “Delete Test Donors and Payments” from the dropdown.
    5. Confirm your decision and click Submit.

    Here is some further documentation on our Tools tab in case you need it. https://givewp.com/documentation/core/tools/data/

    Thread Starter empowermentranch

    (@empowermentranch)

    I already did the steps above before posting this problem. I tried to do these steps again and I am prompted with the following message “No data found for export parameters.”
    It seems to be incrementing the % based on the order in which the campaign was added. For example the first one has no percentage the second has 10% the third has 20% and so on.

    Plugin Contributor Kevin Hoffman

    (@kevinwhoffman)

    I took a closer look at your site and it appears Give is not powering your donation forms. You have installed the Envit theme which uses a plugin called Charitable for its donations. You will have to reach out to the developer of that theme or plugin for further assistance.

    If you decide to try Give, we will be happy to help you get up and running.

Viewing 3 replies - 1 through 3 (of 3 total)
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