Donation page not loading

  • Resolved map70

    (@map70)


    1 year, 10 months ago

    The page opens and the form spins then disappears.. I tried creating a new form but the same thing happens! Any ideas?

    The page I need help with: [log in to see the link]

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  • Hi @map70,
    Glad you reached out. When I view your form, I’m able to see it and walk through almost the entire donation process: https://imgur.com/tdvHMRg

    I attempted a donation on your form (but did not complete it), a loading wheel displayed and then I was redirected to complete my donation with PayPal: https://imgur.com/35CdJR1

    I wasn’t able to replicate an issue with the form just disappearing. If you are still experiencing an issue here, send along more details about what you are seeing, and your system information. You can send this by navigating to Donations > Tools > System Info (tab) and clicking the button to “Get System Report” and copy/paste that into your reply here.

    I’m relatively stuck without a way to see the issue, but I’m happy to keep digging if you have more information for me!

    Hi @map70,
    It’s been a bit since I’ve heard back, and I know troubleshooting can take a little extra time. I’ll mark this as resolved for now, but if you have questions you can send them along here and I’ll be happy to give things a look. Have a great day!

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