Donation page hangs

Hi Caleb,

Glad you reached out, we’ll get this donation form sorted for you.

I took a look at the form from the front end, and good news, I don’t see a bit of caching. Looks like you got that piece squared away! I also don’t see any errors in the developer’s console, so let’s have a closer look behind the scenes.

The first thing I’d like to do is check your error logs. You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

From there, you’ll see a list of things that have been happening on your site. Look for errors that correlate to your donation attempts. When (if) you see one, click the eyeball icon next to it to open up a detailed view. Take a screenshot, and send it along to me. If you don’t see any errors, this is a clue itself, so let me know if you don’t have any errors.

I’d also like a look at your system information. I’d like to dig a little deeper. First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

Error codes and system information usually contain very helpful pieces of information that can give me context about why a problem is popping up.

Give this a look and let me know what you find. If you have any questions in the meantime, I’m happy to help.

Hi Stephanie.

Thank you so much for responding and the instructions.

I checked for errors and see none that have occurred within the past 3 weeks or so, and we were still having the issue as of yesterday. Therefore I’m assuming there are no relevant ones to send you.

Here is the system report.

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### WordPress Environment ###

Home URL: https://childrenshungerfund.pwistaging.com
Site URL: https://childrenshungerfund.pwistaging.com
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
Permalink Structure: /%category%/%postname%/
Show on Front: page
Page on Front: Home (#8085)
Page for Posts: Posts (#5461)
Table Prefix Length: wpt2_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, give_subscription

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: childrenshungerfund.pwistaging.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: LiteSpeed
PHP Version: 8.1.12
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
PHP Max Upload Size: 256 MB
cURL Version: 7.71.0, OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 8.0.31
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.23.1
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wpt2_give_donors? wpt2_give_donormeta? wpt2_give_comments? wpt2_give_commentmeta? wpt2_give_sessions? wpt2_give_formmeta? wpt2_give_sequential_ordering? wpt2_give_donationmeta? wpt2_give_revenue? wpt2_give_migrations? wpt2_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access?Daily Email Report?Weekly Email Report?Monthly Email Report?Renewal Receipt Email?Admin Renewal Receipt Email?Subscription Cancelled Email?Admin Subscription Cancelled Email?Subscription Completed Email?Subscription Reminder Email?Subscriptions Email Access?Subscription Payment Failed Email
Upgraded From: 2.22.3
Test Mode: Enabled
Currency Code: USD
Currency Position: After
Decimal Separator: .
Thousands Separator: ,
Success Page: –
Failure Page: –
Donation History Page: https://childrenshungerfund.pwistaging.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: IPN received for #14496 ( 9MT927304V9658010 ) on 10/10/2022 at 03:26. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

Give – Email Reports: ? Unlicensed – by GiveWP – 1.1.4
Give – Fee Recovery: ? Unlicensed – by GiveWP – 1.9.7
Give – Form Field Manager: ? Unlicensed – by GiveWP – 2.0.3
Give – Funds and Designations: ? Unlicensed – by GiveWP – 1.1.0
Give – Manual Donations: ? Unlicensed – by GiveWP – 1.6.0
Give – PayPal Pro Gateway: ? Unlicensed – by GiveWP – 1.3.0
Give – PDF Receipts: ? Unlicensed – by GiveWP – 2.3.13
Give – Recurring Donations: ? Unlicensed – by GiveWP – 1.15.0
Give – Stripe Gateway: ? Unlicensed – by GiveWP – 2.4.1
Give – Tributes: ? Unlicensed – by GiveWP – 1.5.9

### Other Active Plugins ###

All in One SEO: by All in One SEO Team – 4.2.6.1
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Duplicate Page: by mndpsingh287 – 4.4.9
Export media with selected content: by Joost de Keijzer – 2.1.4
Integration for WooCommerce and Salesforce Pro: by CRM Perks. – 1.6.0
Popup Maker: by Popup Maker – 1.16.12
Post Types Unlimited: by WPExplorer – 1.0.9
Post Type Switcher: by Triple J Software, Inc. – 3.2.1
Redirection: by John Godley – 5.3.4
Slider Revolution: by ThemePunch – 5.4.8.3
Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.35
SVG Support: by Benbodhi – 2.5.1
Taxonomy Switcher: by WebDevStudios – 1.0.4
Templatera: by WPBakery – 2.0.5
Total Theme Core: by WPExplorer – 1.4.4
User Role Editor: by Vladimir Garagulya – 4.63.1
User Switching: by John Blackbourn & contributors – 1.7.0
WooCommerce: by Automattic – 7.0.0
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.6.2
WooCommerce Authorize.Net Reporting: by SkyVerge – 1.12.0
WooCommerce Checkout Field Editor: by WooCommerce – 1.6.1
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.20
WooCommerce Name Your Price: by Kathy Darling – 3.2.0
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.17.0
WooCommerce Shipment Tracking: by WooCommerce – 1.6.29
WooCommerce Social Login: by SkyVerge – 2.11.0
WooCommerce UPS Shipping: by WooCommerce – 3.2.31
WooCommerce Zapier: by OM4 – 2.0.4
WordPress Importer: by wordpressdotorg – 0.8
Wordpress to CRM: by CRM Perks, Inc. – 1.3
WPBakery Page Builder: by Michael M – WPBakery.com – 6.9.0
WPForms: by WPForms – 1.7.7.2
WPForms Form Pages: by WPForms – 1.5.1
WPForms Geolocation: by WPForms – 2.3.1
WPForms Mailchimp: by WPForms – 2.2.0
WPForms Zapier: by WPForms – 1.4.0
Zapier for WordPress: by Zapier – 1.0.4

### Inactive Plugins ###

Google reCaptcha for WooCommerce: by KoalaApps – 1.0.0

### Active MU Plugins ###

Kinsta Must-use Plugins: by Kinsta Team – 2.4.8

### Theme ###

Name: Total Child
Version: 5.4.4.1663744824
Author URL: https://www.wpexplorer.com/
Child Theme: Yes
Parent Theme Name: Total
Parent Theme Version: 5.4.4
Parent Theme Author URL: https://www.wpexplorer.com/

—————————

Please let me know if there’s anything else I can send your way. Thanks again!

Caleb

Hey Caleb,

I see a couple of things that might contribute to your trouble here. I also see that it looks like you have purchased add-ons from us, which means your best bet for support will be by reaching out to us at givewp.com/priority-support/

We can’t provide support for premium products on this forum, and I suspect we might need to go that route, so let’s move that conversation on over.

When you create your ticket there, be sure to include your GiveWP license number, it will be helpful for troubleshooting.

I’ll leave this ticket open to make sure you don’t bump into trouble creating a support request. If you have any questions, or any trouble creating a support request you can just send along a message here.

Thanks!

Hi Caleb,

It’s been a bit since I’ve heard back from you, so I’ll go ahead and mark this one as resolved for now. You are welcome to reach out via the email I sent along. If you have any other questions, you can create a new ticket here and we’ll be happy to give things a look!

Yes! That issue is good to go. Thanks Stephanie!