Donors number count not updating

  • Resolved blair08

    (@blair08)


    4 years, 2 months ago

    Hi whats the issue of donation not updating.
    stuck to 3 donors even if the the donor are already 5. Any idea?

    • This topic was modified 4 years, 2 months ago by blair08.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @blair08,

    There are a few things that could be happening. First, could you try clearing your cache on the page?

    If that doesn’t change anything, can you double-check whether all five donors used different email addresses? If a donor makes multiple donations, they count as a single donor.

    Cheers,
    Eric

    Thread Starter blair08

    (@blair08)

    Hi Eric,

    Yeah you are right the email is the same thats why counter not moving.

    By the way I have some follow up questions. Would the plugin works if I only use the free one but will buy and integrate only the addons I need?

    Cheers,

    Blair

    Hi Blair,

    Yes, the core Charitable plugin will work fine and will continue working normally if you install add-ons later. The add-ons are plugins that you install alongside the core Charitable plugin.

    Cheers,
    Eric

Viewing 3 replies - 1 through 3 (of 3 total)
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