Donation Forum not saving specs

[nazkangal]

Hello Give support,

We are trying to do a multilevel donation, which we had before the update.
After the update, all our saves were lost, so we are trying to rebuild it.
However the form is not remembering any of our settings after we click update, it reverts to an empty form.
Could you please assist us.
Thank you,
N.

The page I need help with: [log in to see the link]

[Matt Cromwell]

It sounds like your Database update did not complete. Please do the following:

1) Go to “Donations > Updates” and run the Database update
2) If you don’t see that menu item, do you see an admin alert about admin-ajax.php not being accessible?
3) If neither of those are relevant, please provide your System Info here for me, by going to “Donations > Tools > System Info”

Thanks!

[nazkangal]

Hello Matt,

Here is our system info. The plug-in stopped working after the update.
Do not see points 1 and 2.

### WordPress Environment ###

Home URL: https://www.persia.education
Site URL: https://www.persia.education
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#690)
Page for Posts: News (#749)
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: https://www.persia.education
TLS Connection: Connection uses TLS 1.2
TLS Connection: Bad
Server Info: Apache/2.2.15 (CentOS)
PHP Version: 7.0.23
PHP Post Max Size: 100 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
PHP Max Upload Size: 100 MB
cURL Version: ? 7.19.7, NSS/3.27.1 – We recommend a minimum cURL version of 7.40.
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Give Configuration ###

Give Version: 2.0.6
Give Cache: Enabled
Database Updates: All DB Updates Completed.
Give Cache: Enabled
Give Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Email access
Upgraded From: 2.0.6
Test Mode: Disabled
Currency Code: GBP
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.persia.education/donation-confirmation/
Failure Page: https://www.persia.education/transaction-failed/
Donation History Page: https://www.persia.education/donation-history/
Give Forms Slug: /donations/
Enabled Payment Gateways: Offline Donation, PayPal Standard
Default Payment Gateway: PayPal Standard
PayPal IPN Verification: Enabled
PayPal IPN Notifications: N/A
Donor Email Access: Disabled

### Session Configuration ###

Give Use Sessions: Enabled
Session: Disabled

### Active Give Add-ons ###

### Other Active Plugins ###

BackUpWordPress: by Human Made Limited – 3.6.4
Black Studio TinyMCE Widget: by Black Studio – 2.6.2
Breadcrumb NavXT: by John Havlik – 6.0.4
Contact Form 7: by Takayuki Miyoshi – 5.0.1
Custom Facebook Feed: by Smash Balloon – 2.5.1
Elementor: by Elementor.com – 1.9.8
Event Registration Gaea: by IMITHEMES – 1.2
Huge IT Google Map: by Huge-IT – 2.2.9
Insert Headers and Footers: by WPBeginner – 1.4.2
Mailgun: by Mailgun – 1.5.8.5
Open Graph for Facebook, Google+ and Twitter Card Tags: by Webdados – 2.2.4
Page Builder by SiteOrigin: by SiteOrigin – 2.6.3
Pojo Sidebars: by Pojo Team – 1.0.3
Post Types Order: by Nsp Code – 1.9.3.6
SiteOrigin Widgets Bundle: by SiteOrigin – 1.11.6
Slider Revolution: by ThemePunch – 5.4.5.1
Widgets for SiteOrigin: by wpinked – 1.3.6
WooCommerce: by Automattic – 3.3.4
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.6
WooCommerce Stripe Gateway: by WooCommerce – 4.0.7
Yoast SEO: by Team Yoast – 7.1

### Inactive Plugins ###

Akismet Anti-Spam: by Automattic – 4.0.3
Charitable: by WP Charitable – 1.5.12
Jetpack by WordPress.com: by Automattic – 5.9
Limit Login Attempts: by Johan Eenfeldt – 1.7.1
WordPress Importer: by wordpressdotorg – 0.6.4
WP Donate: by Ketan Ajani – 1.7

### Theme ###

Name: GAEA
Version: 2.3.2
Author URL: https://www.imithemes.com
Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

[nazkangal]

Hello Matt,

Any ideas on how to resolve the problem?

My best,
N.

[Matt Cromwell]

Hi @nazkangal

I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

Thanks!