donation form Keep loading

  • Resolved saad iqbal

    (@saad-iqbal)


    1 week, 3 days ago

    Users are trying to donate through our website, and transactions are reaching our Stripe account. However, the front-end form keeps loading or displays an error at the end. Can anyone help with this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @saad-iqbal ,

    Glad you reached out! Happy to help.

    Can you send along if there was an error log for it?

    Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations → Tools → Logs. Click the eye icon next to any recent error message, and then copy and paste the full error message in your next reply. Here’s a screencast on how to get error logs: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    This will give us more details about the error.

    Furthermore, please send along your System Info.

    Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @saad-iqbal ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter saad iqbal

    (@saad-iqbal)

    sorry for the delay, I have attached some error log id can you please get an idea by seeing these error logs what issue it could be?

    • This reply was modified 1 week ago by saad iqbal.
Viewing 3 replies - 1 through 3 (of 3 total)
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