Donation form does not appear on product page

  • Resolved jasonwlangley

    (@jasonwlangley)


    5 months, 3 weeks ago

    I have installed the plugin and followed the setup instructions but the donation form fails to appear on the product page. Test product: https://www.northernbayorganics.com/product/donation/

    I can successfully add the shortcode to other pages in the website, for example: https://www.northernbayorganics.com/about-us/get-involved/

    In this case it appears correctly and I am able to checkout successfully. However no matter what I try, I can not get the form to correctly appear on the product page itself. If I try to manually add the form to the product page using shortcode, I get the “Only one donation form per page allowed” error message.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jonas

    (@flinnn)

    Hi jasonwlangley,

    thanks for reaching out.
    I think that your Theme is probably overwriting the WooCommerce template for products and by doing so also overwrites the changes applied by Donation Platform for WooCommerce. Can you please check send me the list of template overwrites? /wp-admin/admin.php?page=wc-status

    Best,
    Jonas

    Thread Starter jasonwlangley

    (@jasonwlangley)

    Thanks for the reply.

    Here is the output:

    TemplatesOverrides?crio/woocommerce/archive-product.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/cart-errors.php?version?-?is out of date. The core version is 3.5.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/form-billing.php?version?-?is out of date. The core version is 3.6.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/form-checkout.php?version?-?is out of date. The core version is 3.5.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/form-login.php?version?-?is out of date. The core version is 3.8.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/order-receipt.php?version?-?is out of date. The core version is 3.2.0,
    crio/woocommerce/checkout/payment-method.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/payment.php?version?-?is out of date. The core version is 8.1.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/review-order.php?version?-?is out of date. The core version is 5.2.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/checkout/thankyou.php?version?-?is out of date. The core version is 8.1.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/admin-cancelled-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/admin-failed-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/admin-new-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-completed-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-invoice.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-new-account.php?version?3.7.0?is out of date. The core version is 6.0.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-note.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-on-hold-order.php?version?3.7.0?is out of date. The core version is 7.3.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-processing-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/customer-refunded-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/email-addresses.php?version?3.9.0?is out of date. The core version is 8.6.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/email-customer-details.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/email-order-details.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/admin-cancelled-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/admin-failed-order.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/admin-new-order.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-completed-order.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-invoice.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-note.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-on-hold-order.php?version?-?is out of date. The core version is 7.3.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-processing-order.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/customer-refunded-order.php?version?-?is out of date. The core version is 3.7.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/email-addresses.php?version?-?is out of date. The core version is 8.6.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/email-customer-details.php?version?-?is out of date. The core version is 3.4.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/emails/plain/email-order-details.php?version?-?is out of date. The core version is 3.7.0,
    crio/woocommerce/global/breadcrumb.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/loop/no-products-found.php?version?-?is out of date. The core version is 7.8.0,
    crio/woocommerce/loop/pagination.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/myaccount/dashboard.php?version?-?is out of date. The core version is 4.4.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/myaccount/downloads.php?version?-?is out of date. The core version is 7.8.0,
    crio/woocommerce/myaccount/form-edit-account.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/myaccount/my-address.php?version?-?is out of date. The core version is 8.7.0,
    crio/woocommerce/myaccount/navigation.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/myaccount/orders.php?version?-?is out of date. The core version is 8.5.0,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/myaccount/view-order.php?version?-?is out of date. The core version is 3.0.0,
    crio/woocommerce/notices/error.php,
    crio/woocommerce/notices/notice.php,
    crio/woocommerce/notices/success.php,
    /var/www/wordpress/wp-content/plugins/wc-donation-platform/includes/wc-templates/order/order-details.php?version?-?is out of date. The core version is 8.5.0,
    crio/woocommerce/product-searchform.php,
    crio/woocommerce/single-product/add-to-cart/external.php,
    crio/woocommerce/single-product/add-to-cart/grouped.php,
    crio/woocommerce/single-product/add-to-cart/simple.php,
    crio/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
    crio/woocommerce/single-product/tabs/tabs.php,
    crio/woocommerce/single-product/title.php

    How can I address this issue? I also notice that most of the templates used by the plugin are outdated, can these be updated?

    Plugin Author Jonas

    (@flinnn)

    Thank you. It seems like crio is overwriting the templates. I’ve just pushed a fix for this, could you please check if works for you now? https://wcdp.jonh.eu/documentation/support/installing-the-latest-development-version-of-donation-platform-for-woocommerce-wordpress-plugin-from-github/

    And I’m also working on updating the templates, but this is not a high priority right now since there are only minor changes required.

    Best,
    Jonas

    Thread Starter jasonwlangley

    (@jasonwlangley)

    Hi Jonas,

    Thank you for the excellent support! This seems to have solved the issue I was experiencing with the donation form not appearing as expected.

    See: https://www.northernbayorganics.com/product/donation/

    I’ll do some further testing later this evening when I have moment. But in the meantime will go ahead and mark this one as solved. Thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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