Donation for WooCommerce Plugin shows incorrect product name

  • Resolved dunco

    (@annaduncanson)


    3 years, 2 months ago

    When adding a donation to the cart, the product name shows “membership” (which is a product we sell), rather than “donation” – the campaign name.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @annaduncanson,

    When adding a donation to the cart, the product name shows “membership” (which is a product we sell), rather than “donation” – the campaign name.

    As this relates to a premium extension from the WooCommerce.com marketplace, please contact us at WooCommerce.com > My Account > Support.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Kind regards,

    Thread Starter dunco

    (@annaduncanson)

    @martynmjones thanks but I’ve contacted there several times and not getting any response.

    Hey @annaduncanson,

    @martynmjones thanks but I’ve contacted there several times and not getting any response.

    I’m sorry to hear you’re still waiting for a response. I’m not able to locate your tickets because this extension is supported by one of our marketplace partners who developed it.

    However, if you open a new support request and select Help with my account, we will then be able to take a look at what’s happening and find out what the delay might be. Please remember to include a link to this forum topic.


    Full Size: https://d.pr/i/G7oBLu

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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