Donation Email Fires Even When Credit Card Gets Denied

  • Resolved mendelr

    (@mendelr)


    5 months, 3 weeks ago

    The Donation Emails are firing when the donation get denies from authorize.net, why is that happening and how can I prevent that. It does not seem like it is supposed to be like that and rather this is a development Bug

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WPCharitable

    (@wpcharitable)

    @mendelr Thanks for reaching out. Since this support request involves the authorize.net addon (it seems) you need to make a support request via our support link on our website. Make sure to include the email associated with the active license – and our team will respond as soon as possible. Thank you!

    Thread Starter mendelr

    (@mendelr)

    I believe this is a issue with this plugin and not the authorize.net add on as authorize.net response is coming back correctly. I know that because the form gets a error when the credit card information is wrong. This plugin prematurely fires the notification.

    Plugin Author WPCharitable

    (@wpcharitable)

    @mendelr Thanks for your response but as a reminder since this support request involves the authorize.net addon (so not the lite version of Charitable) you need to make a support request via our support link on our website. Make sure to include the email associated with the active license – and our team will respond as soon as possible. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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