Donate button only works the first time its used, then it just refreshes the pag

  • Resolved jmgregware

    (@jmgregware)


    1 year, 2 months ago

    if you go to the pay if forward donation page (https://luxspei.org/product/pay-it-forward-today/) it seems to work the first time of the day (or if its been a while since you did it – a day or 2). You can put in an amount, click donate, and it will go to the card information page – as it should. However, then try it again – close out of it and try it a second time. The second time (and beyond) – You can put in an amount, click donate, and the page now refreshes but with the amount zero’d out. The page menu, which normally sits on the background graphic now sits in its own section and the standard graphic behind it is missing…? I have no idea whats going on or how to fix it…

    The page I need help with: [log in to see the link]

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  • Hi there @jmgregware ??

    Thank you for contacting Woo support!

    You can put in an amount, click donate, and it will go to the card information page – as it should. However, then try it again – close out of it and try it a second time. The second time (and beyond) – You can put in an amount, click donate, and the page now refreshes but with the amount zero’d out.

    I was able to reproduce this, while visiting the site.

    I have no idea whats going on or how to fix it…

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via ‘WooCommerce > Status’. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Furthermore, can you please share a screenshot of the product data section, for Pay it Forward? That will help us understand the issue further. Here’s how to make a screenshot:

    https://wordpress.com/support/make-a-screenshot/

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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