Donate Button Not Working

  • Resolved homewardboundaz

    (@homewardboundaz)


    8 years, 2 months ago

    Hello,

    Currently having an issue where the donation button does not work. When the user enters their information and clicks the “submit” button to complete their donation, the button does not direct the user to a new page.

    This button is not working in Chrome or Internet Explorer. It seems the form works in Firefox. I have not tested Safari.

    Any ideas on how to fix this issue? I checked and there is a designated success/failed/history page. The button seems to work just fine in Firefox.

    Here is the page: https://homewardboundaz.org/get-involved/donate/

Viewing 5 replies - 1 through 5 (of 5 total)

  • I was just about to post this same issue.

    I have tested in Chrome and Safari. Safari works great, but Chrome is not working at all. When clicking the “Donate” button, the progress icon spins for a few seconds, and nothing happens. In Safari, the button switches to “Please Wait…” like normal, and then forward to Paypal.

    I have tried disabling all plugins, removing cache, updating to PHP 7.0, and none of it has worked.

    My url is https://mackave.com/harding/give/

    Glad its not just me ??

    I just heard from Give Support. This fixed the issue for me:

    I checked it out, and there’s a console error showing that the username and password is being required on the form. (when those fields are clearly not visible)

    Here’s how I would fix that:

    1. Enable Email Access at Donations–> Settings –> Advanced by checking the box, and adding in reCAPTCHA keys.
    2. Go back to that individual form’s edit screen, and Click “Update” to save the page.
    3. Scroll down to the “Register/login fields” and select “none.”
    4. Scroll up and Click “Update” again.

    Plugin Author Devin Walker

    (@dlocc)

    Hey guys, it sounds like both of you are both using the Recurring donations plugin. This was fixed in the latest version v1.2.3. Can you confirm you are using the latest version?

    Thread Starter homewardboundaz

    (@homewardboundaz)

    Thanks so much, this seems to have fixed it!

    Thread Starter homewardboundaz

    (@homewardboundaz)

    Devin,

    Thanks. You can mark this as resolved. I just updated however for the record: Kathryn’s solution also works.

Viewing 5 replies - 1 through 5 (of 5 total)
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