“Donate” Button Hangs as “Please Wait”

  • Resolved alivitari

    (@alivitari)


    6 years, 11 months ago

    Hello,

    Hello,

    When a donor clicks on the donate button, both on the page and in the footer, it hangs and displays a “Please wait” message. I have searched the forums and someone suggested deactivating all other plugins and reactivating them one by one, however, with all other plugins deactivated the problem persists. I have tried reactivating test mode and still, the problem remains. I would be grateful for any insights that can be offered.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    HI there,

    You have what’s called a “No Access Origin” problem. Basically, your WordPress settings have your domain set as https://christiansexresearch.org WITHOUT the “www”. But something else is forcing the “www” into all your traffic — perhaps an htaccess rule. While it may sound silly, those are technically two different domains. So, your Give form is trying to send info to PayPal without the “www” present, but the whole page is on the version with “www” so the form can’t access the scripts on the non-www version.

    There’s far too many reasons why this might be happening for me to cover in this ticket but review this doc we have here:
    https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/

    But instead of trying to resolve the “https” versus “http” issue think of your www versus no-www issue. Review your htaccess for redirect rules, review your site settings, review your URL settings as well. Once your front-end pages are loading the exact same as your Admin scripts, then you’ll be all set.

    Thanks!

Viewing 1 replies (of 1 total)
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