Domain renewal

  • Resolved samanthadooley

    (@samanthadooley)


    7 years, 8 months ago

    Hi – I purchased my domain from wordpress almost 2 years ago for €19.99 I just received a renewal bill for 94$!
    The company is threatening to disable my website unless I pay. I bought the domain through WordPress, so you should follow up on this!
    The provider who sent me the email is not responding – There email is: support@[domain redacted]

    Can someone please help with this issue?!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If you bought the domain from automattic (wordpress.com), then the renewal will be through them. Slimy folks will email you about domains in an attempt to get you to re-register the domain through them.

    Due to the differences between the free hosted blogs offered at wordpress.com and the self-hosted and self-installed version of WordPress supported here, you should probably ask WordPress.com Support instead.

    Thread Starter samanthadooley

    (@samanthadooley)

    Hi Steve, I cant seem to post a reply or a comment or anything on the support forums I can work out why… After 30 minutes of searching your site I found this area!! Somewhat ridiculous that it takes so much work to contact you!!

    So… I received the below email from this email address: [ Redacted ]– Can you confirm this is from WordPress?
    My domain is registered with wild west – but in the past when I have contacted them they referred me back to WordPress.

    [ Redacted ]

    • This reply was modified 7 years, 8 months ago by Jan Dembowski.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @samanthadooley No one on www.remarpro.com has anything to do with anything for domain renewals, we cannot help you here.

    Please use the link that Steve sent you.

    https://en.support.wordpress.com/contact/

    That link has nothing to do with www.remarpro.com and this link may help you understand.

    https://en.support.wordpress.com/com-vs-org/

    Thread Starter samanthadooley

    (@samanthadooley)

    Mr Brute Squad – I dont seem to be getting help anywhere else!!!

    Why dosnt WordPress just have a live chat so one can ask them directly if the email was from them or scam? Really – an amazingly faulty set up for a simple question!

    https://en.support.wordpress.com/contact/ I contacted this as well – Ive contacted anywhere that has an option to make contact (there isn’t many)

    BTW – my site is on www.remarpro.com tnx!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    BTW – my site is on www.remarpro.com tnx!

    Your site may USE software from www.remarpro.com, but it’s not hosted here. www.remarpro.com does not host user sites.

Viewing 5 replies - 1 through 5 (of 5 total)
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