Domain change an woopayments

  • Resolved frischi

    (@frischi)


    8 months, 1 week ago

    Hello,
    I had to change my domain. Immediately afterwards, Woopayments asked me what should happen. So I gave them the instruction to use the new Domain from now on. That seemed as if everything was done. But now I always have the wrong domain in the Klarna email, for example. What else do I have to do so that the new domain is recognized everywhere?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @frischi,

    Thanks for reaching out.

    Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Thread Starter frischi

    (@frischi)

    Ok, I sent the request with the link. i hope i did it correctly.

    Hi @frischi!

    Thank you for contacting us via Woo.com.

    After contacting us there, you should have received an email with a ticket number. That is the confirmation we received your query, and we will reply soon.

    If you have, it is just a matter of time before we get back to you.

    I hope this provides clarity.

    Cheers!

    Thread Starter frischi

    (@frischi)

    I got an email from an ai bot. Is that correct? Because this ai tried to help me, but was not useful. =)

    Is it necessary to change settings in stripe? But I did not get any credentials for it during the woopayments assistant, I think.

    • This reply was modified 8 months, 1 week ago by frischi.

    The initial response you receive in the email thread is from our AI support assistant; it contains some recommendations you can try first to see if they help solve the issue.

    If they don’t help, you can reply to that email, and the WooPayments support team will get back to you as soon as possible.

    Is it necessary to change settings in stripe? But I did not get any credentials for it during the woopayments assistant, I think.

    Feel free to ask this question in the email thread you create with the support team, and they will be happy to help you troubleshoot this issue.

    I hope you have a great day!

    Thread Starter frischi

    (@frischi)

    Unfortunately, I have not yet received any help. So far, nobody has replied to my e-mail. Could you check whether everything has arrived?

    Hey, @frischi!

    Sure! Can you please share the ticket number so we can take a look?

    Have a wonderful day!

    Thread Starter frischi

    (@frischi)

    Hi ticket number is #7919436. Thanks. =)

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @frischi,

    I can confirm you already reached out through our internal ticketing system and our AI assistant replied to your request.

    Not to worry, one of our Happiness Engineers will reach out to answer your questions and help you solve any issues.

    Happy Weekend!

    anastas10s

    (@anastas10s)

    As this moved to ticket, I’m going to mark this as resolved – cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
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