Domain change

  • Hello, we recently changed our domain from .com to .ai. The existing barcodes works from a mobile browser, however when we paste the URL into a desktop browser, we get redirected to the default page (home). Please advise.

    • This topic was modified 6 months, 1 week ago by smdami.

    The page I need help with: [log in to see the link]

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  • Plugin Author sosidee

    (@sosidee)

    Hello,
    the problem is that data embedded in Qr-Code image (created for the old domain) are referred to an URL that does not exist any longer, so by scanning the image mobile devices are informed to check for an inexistent web site. If users arrive to the new homepage anyway, then I can guess there’s a redirect from the old domain to the new one, but this redirection does not transfer all the data contained in the URL.

    Thread Starter smdami

    (@smdami)

    The thrust of my message is that they work on mobile, but not desktop. The URLs are rewritten at the domain level.

    Plugin Author sosidee

    (@sosidee)

    Then please check that the option ‘Enable requests from any type of device’ in the ‘Settings’ page is checked.

Viewing 3 replies - 1 through 3 (of 3 total)
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