• I decided to try this plugin, because I loved what it could do, from the videos. But, It didnt work as expected. This plugin doesnt work well with ACF (Advanced Custom Fields) and it has many minor bugs. Few hours after I decided to quit trying, since the support was not answering emails. I cancelled the monthly plan and sent an email saying that it didnt work. 24 hours later, no response. So I guess they are busy and dont mind loosing clients. ??

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  • Plugin Author Sven Lehnert

    (@svenl77)

    Hi @efilipe

    I decided to try this plugin, because I loved what it could do, from the videos. But, It didnt work as expected. This plugin doesnt work well with ACF (Advanced Custom Fields) and it has many minor bugs.
    –> We have some issues with ACF. I wonder why you use the BuddyForms Plugin for your review and not the ACF Extension. Its the wrong place!

    –> We have rebuild the ACF already and will create a new version soon. If you use ACF Pro please check out the GitHub Version https://github.com/BuddyForms/BuddyForm-ACF-Pro It should work really nice.

    Few hours after I decided to quit trying, since the support was not answering emails.
    –> We do our best to answer any tickets in time. We are a small company and from time to time it happens that we have a delay in support especially over the weekend. But most of the time we answer within 24 h and we are really passionated in our support and willing to help.

    I cancelled the monthly plan and sent an email saying that it didn’t work. 24 hours later, no response. So I guess they are busy and don’t mind loosing clients.
    –> I’m really sorry for your discomfort and the trouble you run into. I would love to get a second change and work with you on fixing the issues.

    I just checked the support and could not find any support ticket from you?

    Cheers,
    Sven

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