Doesnt work support is too busy

We are sincerely pleased to learn that you’ve successfully resolved the challenges you were experiencing and apologize that you were not able to get the support you’ve expected.

For inquiries regarding our free plugins, please be aware that our support capacity is somewhat limited as we must prioritize support for the paid customers. However, we strive to provide direct support even for free plugins to ensure that your experience will be seamless and rewarding.

We are unable to match your username to any existing tickets at the moment. For us to delve deeper and understand the specifics of your situation, could you kindly provide your ticket number? This will enable us to pinpoint any lapses in our support and refine our services to serve you better in the future.

We appreciate your understanding and look forward to your response.

Warm Regards,
1TeamSoftware Support

Not a good assumption to dismiss my support experience as a Free Plugin User, and not a paid customer. I paid for your product. Yes, I created my forum account with different a different username than I purchased it with. What else am I doing wrong?

Warm Regards,

Mr. Customer

Could you please share your ticket number or order number with us? By doing so, we can review what occurred and see how we can correct any mistakes and ensure a better experience for you in the future.

Best Regards,
1TeamSoftware Support