Doesn’t work. Poor customer service

Their chat feature always pops up saying you can chat, but no one responds. I downloaded this and paid the fee for Pro. The only thing that shows on my home page is the header and footer. The other features don’t work. I followed step-by-step their documentation, and none of it works – our services, features, pricing, about us – none of it! I emailed and 2 days later, still no reply. My business is not new, so I’m losing business waiting to get a reply from them. I suggest finding a theme from a company who’s actually willing to help you. The bad thing is their site says free advanced support for paying customers. I paid but did not get the proper support.